Team Summary - Extension by Queue Report
This report will help when you need information about how well a team is doing answering different Queue calls. (Note "Talk Time" is the time spent talking to the caller. It does not include the time that the call was in the Queue.)
Why this report? When a team manager wants to see the total number of calls each Queue gives the team members day by day. Provides a Weekly Team Summary showing the differences day by day. A Team Leader can see how busy the Team was last Monday for example.
Report Criteria
Calculations
