Overall Wrap-up Code Summary by Queue
This report shows the overall number of wrapup codes by each queue selected; with talk time associated with each wrapup code.
Report Criteria
Calculations
Report Heading |
Definition |
WrapUp Code |
|
WrapUp Folder |
|
Count |
|
Time In Queue Average |
|
Time Talking Total |
|
Time Talking Total % |
|
Time Talking Average |
|
Time In WrapUp Total |
|
Time In WrapUp Total % |
|