Overall Wrap-up Code Summary by Queue

Overall Wrap-up Code Summary by Queue

This report shows the overall number of wrapup codes by each queue selected; with talk time associated with each wrapup code.

Report Criteria

Calculations

Report Heading	Definition
WrapUp Code
WrapUp Folder
Count
Time In Queue Average
Time Talking Total
Time Talking Total %
Time Talking Average
Time In WrapUp Total
Time In WrapUp Total %

See Also Wrapup Codes Overall Wrap-up Code Summary Overall Wrap-up Code Summary Overall Wrap-up Code Summary by Queue - Excel sample Wrap-up Code Report Wrap-Up Code Report - Excel sample Wrap-up Codes by Queue Wrap-up Codes by Queue - Excel sample