Message Box

IPFX Reports

Message Boxes are used to play messages to callers. These messages are what callers hear when calling into an organisation's Auto Attendant or between Music on Hold while waiting in a Queue. Note Voicemail Boxes do NOT count as message boxes.

These reports provide information on how often each message is played and what options callers select while in the Auto Attendant. This information can ensure you provide easy to use options for your customer base, as well as utilising options in marketing/sales campaigns and viewing the response levels.