Team Summary - Wrap-up Code Summary
This gives information on the calls that Teams have handled, sorted by Wrap-up code. Wrap-up codes can be entered by Agents when the call is taken. This allows Agents to tag calls with, say a number representing a product that the caller was interested in. You could then report on calls to a team by product.
If you have a Wrap-up code for "Product X" and another for "Product Y" then this report will tell you how many calls the Team Handled for "Product X" and for "Product Y". Very helpful for tracking responses to advertising campaigns.
Report Criteria
Calculations
