Total Message Box Activity
This is a list showing each time callers hear a message box and what they did when they heard the message.
You can choose the date and the message box you want to report on.
Note In the Action column you might see VM or VMX (Voicemail box) as the action and a number in the Action Value field. This means that the call was sent to a Voicemail mailbox from the message box. The number in the Action Value column is the Voicemail box number.
If you see VMX then the caller was dropped directly into recording a message in the mailbox eg: no pre-recorded message was played before the beep. When you see VM then the caller heard a Voicemail mailbox pre recorded message first and then left a message after the beep.
A good report to run if you are thinking of changing Audio Text menus. You'll be able to see what Audio Text Message Boxes are popular and what time of day callers use them.
You may have a Message Box set up to give a different option and message in the morning from that in the afternoon. With this report you might see that no one calls that line in the morning so the service could be removed, or advertised to encourage calls.
Report Criteria
Calculations
Report Heading |
Definition |
Start Time |
Time the Call started |
Message Box |
Message Box activated |
Key Pressed |
Keypad number/symbol input by caller |
Action Taken |
|
Action Value |
|
Count |
Number of occurrences for all Calls |
End Time |
Time the Call ended |
Duration |
Total Call duration |