documentation.HELP! IPFX Reports Documentation

Call Activity Reports

IPFX Reports

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This category comprises the following base reports with templates noted accordingly:

  • Call Pullback Report (base report)
  • Call Pullback Summary (base report)
  • Call Transfer Report (base report)
  • Call Type by Extension Summary (base report)
  • Direct Dial Interval (base report)
    • Direct Dial Interval
    • DDI Reports for Abandoned Calls
    • DDI Reports for Answered Calls
  • Direct Dial Summary (base report)
  • Total Call Activity (base report)
    • Total Call Activity
    • Incoming Calls Report
    • Outgoing Calls Report
    • Queue Call Type by Extension Report
    • WrapUp Total Call Activity Report
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Table of contents

  • IPFX Reports
  • About This Guide
  • Accessing the report menu
  • Accessing 3.6 Data
  • Setting Up IPFX Supervisor Agent/IPFX Administrators to access Reports
    • Adding Users to CT Server
    • Mapping a Drive
  • Running Historical Reports
    • Running Reports
  • Changing the Printer destination
  • Trim Spanning Data
  • Legacy Report Templates
    • Agent Teams
      • Team Summary - 30 minute intervals
      • Team Summary - 30 minute intervals - Excel sample
      • Team Summary - Extension by Queue Report
      • Team Summary - Extension by Queue Report - Excel sample
      • Team Summary - Queue Call Type by Extension
      • Team Summary - Queue Call Type by Extension - Excel sample
      • Team Summary - Wrap-up Code Summary
      • Team Summary - Wrap-up Code Summary - Excel sample
      • Team Summary - WrapUp Codes by Queue
      • Team Summary - WrapUp Codes by Queue - Excel sample
    • Calls
      • Call Pullback Report
      • Call Pullback Report - Excel sample
      • Call Transfer Summary
      • Call Transfer Summary - Excel sample
      • Call Type by Extension Summary
      • Call Type by Extension Summary - Excel sample
      • Callback Activity Report
      • Callback Activity Report - Excel sample
      • Cradle to Grave Detail Report
      • Cradle to Grave Detail Report - Excel sample
      • Incoming Calls Report
      • Incoming Calls Report - Excel sample
      • Outgoing Calls Report
      • Outgoing Calls Report - Excel sample
      • Queue Call Type by Extension Report
      • Queue Call Type by Extension Report - Excel sample
      • Queue Call Type by Extension Summary
      • Queue Call Type by Extension Summary - Excel sample
      • Total Call Activity
      • Total Call Activity - Excel sample
    • DDI Reports
      • DDI Summary Report
      • DDI Summary Report - Excel sample
      • DDI Summary (Abandoned Calls)
      • DDI Summary (Abandoned Calls) - Excel sample
      • DDI Summary (Answered Calls)
      • DDI Summary (Answered Calls) - Excel sample
    • Extensions
      • Daily Location by Extension Report
      • Daily Presence by Extension Report - Excel sample
      • Location by Extension Report
      • Presence by Extension Report - Excel sample
      • Location by Extension Summary
      • Presence by Extension Summary - Excel sample
      • Location Summary
      • Presence Summary - Excel sample
      • Queue by Extension Report
      • Queue by Extension Report - Excel sample
    • Message Box
      • Message Box Summary
      • Message Box Summary - Excel sample
      • Overall Message Box Action Summary
      • Overall Message Box Action Summary - Excel sample
      • Overall Message Box Summary
      • Overall Message Box Summary - Excel sample
      • Total Message Box Activity
      • Total Message Box Activity - Excel sample
    • Performance
      • Agent Performance Summary
      • Agent Performance Summary - Excel sample
      • Agent Performance Summary by Queue
      • Agent Performance Summary by Queue - Excel sample
      • Team Summary Agent Performance Summary
      • Team Summary Agent Performance Summary - Excel sample
    • Queue Groups
      • Queue Group Summary - Queue Summary
      • Queue Group Summary - Queue Summary - Excel sample
      • Queue Group Summary - Queue Summary by Day
      • Queue Group Summary - Queue Summary by Day - Excel sample
      • Queue Group Summary - Overall Queue Summary
      • Queue Group Summary - Overall Queue Summary - Excel sample
      • Queue Group Summary - 20 Second Intervals
      • Queue Group Summary - 20 Second Intervals - Excel sample
    • Queues
      • Extension By Queue Report
      • Extension By Queue Report - Excel sample
      • Overall Queue Summary
      • Overall Queue Summary - Excel sample
      • Queue Summary
      • Queue Summary - Excel sample
      • Queue Summary - 15 Minute Intervals
      • Queue Summary - 15 Minute Intervals - Excel sample
      • Queue Summary - 20 Second Intervals
      • Queue Summary - 20 Second Intervals - Excel sample
      • Queue Summary - 30 Minute Intervals
      • Queue Summary - 30 Minute Intervals - Excel sample
      • Queue Summary By Day
      • Queue Summary By Day - Excel sample
      • Queue Summary by Hour
      • Queue Summary by Hour - Excel sample
    • Site Information
      • Audit Trail
      • Audit Trail - Excel sample
      • DDI / DID Listing
      • DDI / DID Listing - Excel sample
      • Extension Configuration Report
      • Extension Configuration Report - Excel sample
      • Extension Listing
      • Extension Listing - Excel sample
      • PABX Logical Equipment Number Listing
      • PABX Virtual Equipment Number Listing
      • Speed Dial Listing
      • Speed Dial Listing - Excel sample
      • Wrapup Code Listing by Folder
      • Wrapup Code Listing by Folder - Excel sample
    • Wildcard/Preferred Agent
      • Wildcard/Preferred Agent Group Report
      • Wildcard/Preferred Agent Group Report - Excel sample
      • Wildcard/Preferred Agent Group by Queue Report
      • Wildcard/Preferred Agent Group by Queue Report - Excel sample
    • Wrapup Codes
      • Overall Wrap-up Code Summary
      • Overall Wrap-up Code Summary
      • Overall Wrap-up Code Summary by Queue
      • Overall Wrap-up Code Summary by Queue - Excel sample
      • Wrap-up Code Report
      • Wrap-Up Code Report - Excel sample
      • Wrap-up Codes by Queue
      • Wrap-up Codes by Queue - Excel sample
  • Advanced Report Templates
    • Agent Performance Reports
      • Agent Performance Report (Sample)
      • Agent Performance Report
      • Agent Performance Summary - (Sample)
      • Agent Performance Summary
      • Agent Performance Summary by Queue (Sample)
      • Agent Performance Summary by Queue
      • Agent Productivity Report (Sample)
      • Agent Productivity Report
      • Extension by Queue Report - (Sample)
      • Extension by Queue Report
    • Call Activity Reports
      • Call Pullback Report (Sample)
      • Call Pullback Report
      • Call Pullback Summary (Sample)
      • Call Pullback Summary
      • Call Transfer Report (Sample)
      • Call Transfer Report
      • Call Type by Extension Summary (Sample)
      • Call Type by Extension Summary
      • Direct Dial Interval Report (Sample)
      • Direct Dial Interval Report
      • DDI Reports for Abandoned Calls (Sample)
      • Direct Dial Interval Report (Abandoned Calls Template)
      • DDI Report for Answered Calls (Sample)
      • Direct Dial Interval Report (Answered Calls Template)
      • DDI Summary (Sample)
      • DDI Summary
      • Total Call Activity - Sample
      • Total Call Activity - Description
      • Total Call Activity Report (Incoming Call Activity Template) (Sample)
      • Total Call Activity Report (Incoming Call Activity Template)
      • Total Call Activity Report (Outgoing Call Activity) (Sample)
      • Total Call Activity Report (Outgoing Call Activity Template)
      • Total Call Activity Report (Queue Call Type by Extension Template) (Sample)
      • Total Call Activity Report (Queue Call Type by Extension Template)
      • Total Call Activity Report (WrapUp Total Call Activity Template) (Sample)
      • Total Call Activity Report (WrapUp Total Call Activity Template)
      • Total Call Activity Report (Callback Activity Report Template) (Sample)
      • Total Call Activity Report (Callback Activity Template)
      • Total Call Activity Report (Queue Call Type by Extension Summary Template) (Sample)
      • Total Call Activity Report (Queue Call Type by Extension Summary Template)
    • Message Box Reports
      • Total Message Box Report (Sample)
      • Total Message Box Report
      • Message Box Summary (Sample)
      • Message Box Summary
    • Presence Information Reports
      • Agent Presence Information (Sample)
      • Agent Presence Information
      • Agent Presence Information Report (Agent Presence Summary Template) (Sample)
      • Agent Presence Report (Agent Presence Summary Template)
      • Presence by Extension Report (Sample)
      • Presence by Extension Report
      • Presence Report (Daily Presence by Extension Template) (Sample)
      • Presence Report (Daily Presence by Extension Template)
    • Queue Performance Reports
      • Queue by Extension Report (Sample)
      • Queue by Extension Report
      • Queue Interval Report (Sample)
      • Queue Interval Report
      • Queue Interval Report (Queue Interval Report - 20 Seconds Template) (Sample)
      • Queue Interval Report - 20 seconds
      • Queue Productivity Report (Sample)
      • Queue Productivity Report
      • Queue Productivity Report (Queue Productivity Summary) (Sample)
      • Queue Productivity Report (Queue Productivity Summary)
      • Queue Productivity Report (Queue Summary by Day Template) (Sample)
      • Queue Productivity by Day Report (Queue Summary by Day)
      • Queue Productivity Report (Summary by Hour) (Sample)
      • Queue Productivity Report (Queue Summary by Hour Template)
      • Queue Summary Report (Sample)
      • Queue Summary Report
      • Queue Summary Report (Overall Queue Summary Template) (Sample)
      • Queue Summary Report (Overall Queue Summary Template)
      • Queue Summary Report (Queue Summary - 15 Minute Periods Template) (Sample)
      • Queue Summary Report (Queue Summary - 15 Minute Periods Template)
      • Queue Summary Report (Queue Summary - 30 Minute Periods Template) (Sample)
      • Queue Summary Report (Queue Summary - 30 Minute Periods Template)
      • Top 10 Report (Sample)
      • Top 10 Report
    • Wildcard/Preferred Agent Reports
      • Wildcard/Preferred Agent Group Report (Sample)
      • Wildcard/Preferred Agent Group Report
    • WrapUp Codes Reports
      • WrapUp Code Report (Sample)
      • WrapUp Code Report
      • WrapUp Codes by Queue (Sample)
      • WrapUp Codes by Queue
      • Overall WrapUp Code Summary (Sample)
      • Overall WrapUp Code Summary
      • WrapUp Code Summary by Queue (Sample)
      • WrapUp Code Summary by Queue
  • Custom Templates
  • Troubleshooting Reports
    • Printing reports for 8-digit extension sites

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