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IPFX Reports Documentation
IPFX Reports
IPFX Reports
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Product version 4.3 SP4
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IPFX Reports
About This Guide
Accessing the report menu
Accessing 3.6 Data
Setting Up IPFX Supervisor Agent/IPFX Administrators to access Reports
Adding Users to CT Server
Mapping a Drive
Running Historical Reports
Running Reports
Changing the Printer destination
Trim Spanning Data
Legacy Report Templates
Agent Teams
Team Summary - 30 minute intervals
Team Summary - 30 minute intervals - Excel sample
Team Summary - Extension by Queue Report
Team Summary - Extension by Queue Report - Excel sample
Team Summary - Queue Call Type by Extension
Team Summary - Queue Call Type by Extension - Excel sample
Team Summary - Wrap-up Code Summary
Team Summary - Wrap-up Code Summary - Excel sample
Team Summary - WrapUp Codes by Queue
Team Summary - WrapUp Codes by Queue - Excel sample
Calls
Call Pullback Report
Call Pullback Report - Excel sample
Call Transfer Summary
Call Transfer Summary - Excel sample
Call Type by Extension Summary
Call Type by Extension Summary - Excel sample
Callback Activity Report
Callback Activity Report - Excel sample
Cradle to Grave Detail Report
Cradle to Grave Detail Report - Excel sample
Incoming Calls Report
Incoming Calls Report - Excel sample
Outgoing Calls Report
Outgoing Calls Report - Excel sample
Queue Call Type by Extension Report
Queue Call Type by Extension Report - Excel sample
Queue Call Type by Extension Summary
Queue Call Type by Extension Summary - Excel sample
Total Call Activity
Total Call Activity - Excel sample
DDI Reports
DDI Summary Report
DDI Summary Report - Excel sample
DDI Summary (Abandoned Calls)
DDI Summary (Abandoned Calls) - Excel sample
DDI Summary (Answered Calls)
DDI Summary (Answered Calls) - Excel sample
Extensions
Daily Location by Extension Report
Daily Presence by Extension Report - Excel sample
Location by Extension Report
Presence by Extension Report - Excel sample
Location by Extension Summary
Presence by Extension Summary - Excel sample
Location Summary
Presence Summary - Excel sample
Queue by Extension Report
Queue by Extension Report - Excel sample
Message Box
Message Box Summary
Message Box Summary - Excel sample
Overall Message Box Action Summary
Overall Message Box Action Summary - Excel sample
Overall Message Box Summary
Overall Message Box Summary - Excel sample
Total Message Box Activity
Total Message Box Activity - Excel sample
Performance
Agent Performance Summary
Agent Performance Summary - Excel sample
Agent Performance Summary by Queue
Agent Performance Summary by Queue - Excel sample
Team Summary Agent Performance Summary
Team Summary Agent Performance Summary - Excel sample
Queue Groups
Queue Group Summary - Queue Summary
Queue Group Summary - Queue Summary - Excel sample
Queue Group Summary - Queue Summary by Day
Queue Group Summary - Queue Summary by Day - Excel sample
Queue Group Summary - Overall Queue Summary
Queue Group Summary - Overall Queue Summary - Excel sample
Queue Group Summary - 20 Second Intervals
Queue Group Summary - 20 Second Intervals - Excel sample
Queues
Extension By Queue Report
Extension By Queue Report - Excel sample
Overall Queue Summary
Overall Queue Summary - Excel sample
Queue Summary
Queue Summary - Excel sample
Queue Summary - 15 Minute Intervals
Queue Summary - 15 Minute Intervals - Excel sample
Queue Summary - 20 Second Intervals
Queue Summary - 20 Second Intervals - Excel sample
Queue Summary - 30 Minute Intervals
Queue Summary - 30 Minute Intervals - Excel sample
Queue Summary By Day
Queue Summary By Day - Excel sample
Queue Summary by Hour
Queue Summary by Hour - Excel sample
Site Information
Audit Trail
Audit Trail - Excel sample
DDI / DID Listing
DDI / DID Listing - Excel sample
Extension Configuration Report
Extension Configuration Report - Excel sample
Extension Listing
Extension Listing - Excel sample
PABX Logical Equipment Number Listing
PABX Virtual Equipment Number Listing
Speed Dial Listing
Speed Dial Listing - Excel sample
Wrapup Code Listing by Folder
Wrapup Code Listing by Folder - Excel sample
Wildcard/Preferred Agent
Wildcard/Preferred Agent Group Report
Wildcard/Preferred Agent Group Report - Excel sample
Wildcard/Preferred Agent Group by Queue Report
Wildcard/Preferred Agent Group by Queue Report - Excel sample
Wrapup Codes
Overall Wrap-up Code Summary
Overall Wrap-up Code Summary
Overall Wrap-up Code Summary by Queue
Overall Wrap-up Code Summary by Queue - Excel sample
Wrap-up Code Report
Wrap-Up Code Report - Excel sample
Wrap-up Codes by Queue
Wrap-up Codes by Queue - Excel sample
Advanced Report Templates
Agent Performance Reports
Agent Performance Report (Sample)
Agent Performance Report
Agent Performance Summary - (Sample)
Agent Performance Summary
Agent Performance Summary by Queue (Sample)
Agent Performance Summary by Queue
Agent Productivity Report (Sample)
Agent Productivity Report
Extension by Queue Report - (Sample)
Extension by Queue Report
Call Activity Reports
Call Pullback Report (Sample)
Call Pullback Report
Call Pullback Summary (Sample)
Call Pullback Summary
Call Transfer Report (Sample)
Call Transfer Report
Call Type by Extension Summary (Sample)
Call Type by Extension Summary
Direct Dial Interval Report (Sample)
Direct Dial Interval Report
DDI Reports for Abandoned Calls (Sample)
Direct Dial Interval Report (Abandoned Calls Template)
DDI Report for Answered Calls (Sample)
Direct Dial Interval Report (Answered Calls Template)
DDI Summary (Sample)
DDI Summary
Total Call Activity - Sample
Total Call Activity - Description
Total Call Activity Report (Incoming Call Activity Template) (Sample)
Total Call Activity Report (Incoming Call Activity Template)
Total Call Activity Report (Outgoing Call Activity) (Sample)
Total Call Activity Report (Outgoing Call Activity Template)
Total Call Activity Report (Queue Call Type by Extension Template) (Sample)
Total Call Activity Report (Queue Call Type by Extension Template)
Total Call Activity Report (WrapUp Total Call Activity Template) (Sample)
Total Call Activity Report (WrapUp Total Call Activity Template)
Total Call Activity Report (Callback Activity Report Template) (Sample)
Total Call Activity Report (Callback Activity Template)
Total Call Activity Report (Queue Call Type by Extension Summary Template) (Sample)
Total Call Activity Report (Queue Call Type by Extension Summary Template)
Message Box Reports
Total Message Box Report (Sample)
Total Message Box Report
Message Box Summary (Sample)
Message Box Summary
Presence Information Reports
Agent Presence Information (Sample)
Agent Presence Information
Agent Presence Information Report (Agent Presence Summary Template) (Sample)
Agent Presence Report (Agent Presence Summary Template)
Presence by Extension Report (Sample)
Presence by Extension Report
Presence Report (Daily Presence by Extension Template) (Sample)
Presence Report (Daily Presence by Extension Template)
Queue Performance Reports
Queue by Extension Report (Sample)
Queue by Extension Report
Queue Interval Report (Sample)
Queue Interval Report
Queue Interval Report (Queue Interval Report - 20 Seconds Template) (Sample)
Queue Interval Report - 20 seconds
Queue Productivity Report (Sample)
Queue Productivity Report
Queue Productivity Report (Queue Productivity Summary) (Sample)
Queue Productivity Report (Queue Productivity Summary)
Queue Productivity Report (Queue Summary by Day Template) (Sample)
Queue Productivity by Day Report (Queue Summary by Day)
Queue Productivity Report (Summary by Hour) (Sample)
Queue Productivity Report (Queue Summary by Hour Template)
Queue Summary Report (Sample)
Queue Summary Report
Queue Summary Report (Overall Queue Summary Template) (Sample)
Queue Summary Report (Overall Queue Summary Template)
Queue Summary Report (Queue Summary - 15 Minute Periods Template) (Sample)
Queue Summary Report (Queue Summary - 15 Minute Periods Template)
Queue Summary Report (Queue Summary - 30 Minute Periods Template) (Sample)
Queue Summary Report (Queue Summary - 30 Minute Periods Template)
Top 10 Report (Sample)
Top 10 Report
Wildcard/Preferred Agent Reports
Wildcard/Preferred Agent Group Report (Sample)
Wildcard/Preferred Agent Group Report
WrapUp Codes Reports
WrapUp Code Report (Sample)
WrapUp Code Report
WrapUp Codes by Queue (Sample)
WrapUp Codes by Queue
Overall WrapUp Code Summary (Sample)
Overall WrapUp Code Summary
WrapUp Code Summary by Queue (Sample)
WrapUp Code Summary by Queue
Custom Templates
Troubleshooting Reports
Printing reports for 8-digit extension sites
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