Outgoing Calls Report
A detailed list of all Outgoing calls sorted by the time the call started. You can choose the period this report will cover.
Note You can choose to report on Off Hook calls or not, or include all calls. The default is All. Off Hook is the action of lifting the handset and hanging up, without making a call.
This will show all outgoing calls and is useful for confirming when a particular call was made, where the call went and how long it took.
Report Criteria
Calculations
Report Heading |
Definition |
Time in Queue/Offhook |
Time the call was in the personal queue before being delivered/Time phone was offhook |
Time Ringing at Extension |
Time the Call spent ringing on the Extension |
Time Talking |
Time Spent Talking on the Call |
Daily Total - Count |
Count of the Calls on the Specified Day |
Daily Total - Time in Queue/Offhook Avg. |
Sum of Time in Queue/Offhook Divided by Daily Total - Count |
Daily Total - Time Ringing at Extension Avg. |
Sum of Time Ringing at Extension Divided by Daily Total - Count |
Daily Total - Time Talking Avg. |
Sum of Time Talking Divided by Daily Total - Count |