documentation.HELP! IPFX Reports Documentation

Wrapup Code Listing by Folder

IPFX Reports

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Wrapup Code Listing by Folder

This report will show you what wrapup codes are currently in use under each folder.

Report Criteria

Calculations

Report Heading

Definition

Folder

 

WrapUp Code

 

See Also

Site Information

Audit Trail

Audit Trail - Excel sample

DDI / DID Listing

DDI / DID Listing - Excel sample

Extension Configuration Report

Extension Configuration Report - Excel sample

Extension Listing

Extension Listing - Excel sample

PABX Logical Equipment Number Listing

PABX Virtual Equipment Number Listing

Speed Dial Listing

Speed Dial Listing - Excel sample

Wrapup Code Listing by Folder - Excel sample

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Table of contents

  • IPFX Reports
  • About This Guide
  • Accessing the report menu
  • Accessing 3.6 Data
  • Setting Up IPFX Supervisor Agent/IPFX Administrators to access Reports
    • Adding Users to CT Server
    • Mapping a Drive
  • Running Historical Reports
    • Running Reports
  • Changing the Printer destination
  • Trim Spanning Data
  • Legacy Report Templates
    • Agent Teams
      • Team Summary - 30 minute intervals
      • Team Summary - 30 minute intervals - Excel sample
      • Team Summary - Extension by Queue Report
      • Team Summary - Extension by Queue Report - Excel sample
      • Team Summary - Queue Call Type by Extension
      • Team Summary - Queue Call Type by Extension - Excel sample
      • Team Summary - Wrap-up Code Summary
      • Team Summary - Wrap-up Code Summary - Excel sample
      • Team Summary - WrapUp Codes by Queue
      • Team Summary - WrapUp Codes by Queue - Excel sample
    • Calls
      • Call Pullback Report
      • Call Pullback Report - Excel sample
      • Call Transfer Summary
      • Call Transfer Summary - Excel sample
      • Call Type by Extension Summary
      • Call Type by Extension Summary - Excel sample
      • Callback Activity Report
      • Callback Activity Report - Excel sample
      • Cradle to Grave Detail Report
      • Cradle to Grave Detail Report - Excel sample
      • Incoming Calls Report
      • Incoming Calls Report - Excel sample
      • Outgoing Calls Report
      • Outgoing Calls Report - Excel sample
      • Queue Call Type by Extension Report
      • Queue Call Type by Extension Report - Excel sample
      • Queue Call Type by Extension Summary
      • Queue Call Type by Extension Summary - Excel sample
      • Total Call Activity
      • Total Call Activity - Excel sample
    • DDI Reports
      • DDI Summary Report
      • DDI Summary Report - Excel sample
      • DDI Summary (Abandoned Calls)
      • DDI Summary (Abandoned Calls) - Excel sample
      • DDI Summary (Answered Calls)
      • DDI Summary (Answered Calls) - Excel sample
    • Extensions
      • Daily Location by Extension Report
      • Daily Presence by Extension Report - Excel sample
      • Location by Extension Report
      • Presence by Extension Report - Excel sample
      • Location by Extension Summary
      • Presence by Extension Summary - Excel sample
      • Location Summary
      • Presence Summary - Excel sample
      • Queue by Extension Report
      • Queue by Extension Report - Excel sample
    • Message Box
      • Message Box Summary
      • Message Box Summary - Excel sample
      • Overall Message Box Action Summary
      • Overall Message Box Action Summary - Excel sample
      • Overall Message Box Summary
      • Overall Message Box Summary - Excel sample
      • Total Message Box Activity
      • Total Message Box Activity - Excel sample
    • Performance
      • Agent Performance Summary
      • Agent Performance Summary - Excel sample
      • Agent Performance Summary by Queue
      • Agent Performance Summary by Queue - Excel sample
      • Team Summary Agent Performance Summary
      • Team Summary Agent Performance Summary - Excel sample
    • Queue Groups
      • Queue Group Summary - Queue Summary
      • Queue Group Summary - Queue Summary - Excel sample
      • Queue Group Summary - Queue Summary by Day
      • Queue Group Summary - Queue Summary by Day - Excel sample
      • Queue Group Summary - Overall Queue Summary
      • Queue Group Summary - Overall Queue Summary - Excel sample
      • Queue Group Summary - 20 Second Intervals
      • Queue Group Summary - 20 Second Intervals - Excel sample
    • Queues
      • Extension By Queue Report
      • Extension By Queue Report - Excel sample
      • Overall Queue Summary
      • Overall Queue Summary - Excel sample
      • Queue Summary
      • Queue Summary - Excel sample
      • Queue Summary - 15 Minute Intervals
      • Queue Summary - 15 Minute Intervals - Excel sample
      • Queue Summary - 20 Second Intervals
      • Queue Summary - 20 Second Intervals - Excel sample
      • Queue Summary - 30 Minute Intervals
      • Queue Summary - 30 Minute Intervals - Excel sample
      • Queue Summary By Day
      • Queue Summary By Day - Excel sample
      • Queue Summary by Hour
      • Queue Summary by Hour - Excel sample
    • Site Information
      • Audit Trail
      • Audit Trail - Excel sample
      • DDI / DID Listing
      • DDI / DID Listing - Excel sample
      • Extension Configuration Report
      • Extension Configuration Report - Excel sample
      • Extension Listing
      • Extension Listing - Excel sample
      • PABX Logical Equipment Number Listing
      • PABX Virtual Equipment Number Listing
      • Speed Dial Listing
      • Speed Dial Listing - Excel sample
      • Wrapup Code Listing by Folder
      • Wrapup Code Listing by Folder - Excel sample
    • Wildcard/Preferred Agent
      • Wildcard/Preferred Agent Group Report
      • Wildcard/Preferred Agent Group Report - Excel sample
      • Wildcard/Preferred Agent Group by Queue Report
      • Wildcard/Preferred Agent Group by Queue Report - Excel sample
    • Wrapup Codes
      • Overall Wrap-up Code Summary
      • Overall Wrap-up Code Summary
      • Overall Wrap-up Code Summary by Queue
      • Overall Wrap-up Code Summary by Queue - Excel sample
      • Wrap-up Code Report
      • Wrap-Up Code Report - Excel sample
      • Wrap-up Codes by Queue
      • Wrap-up Codes by Queue - Excel sample
  • Advanced Report Templates
    • Agent Performance Reports
      • Agent Performance Report (Sample)
      • Agent Performance Report
      • Agent Performance Summary - (Sample)
      • Agent Performance Summary
      • Agent Performance Summary by Queue (Sample)
      • Agent Performance Summary by Queue
      • Agent Productivity Report (Sample)
      • Agent Productivity Report
      • Extension by Queue Report - (Sample)
      • Extension by Queue Report
    • Call Activity Reports
      • Call Pullback Report (Sample)
      • Call Pullback Report
      • Call Pullback Summary (Sample)
      • Call Pullback Summary
      • Call Transfer Report (Sample)
      • Call Transfer Report
      • Call Type by Extension Summary (Sample)
      • Call Type by Extension Summary
      • Direct Dial Interval Report (Sample)
      • Direct Dial Interval Report
      • DDI Reports for Abandoned Calls (Sample)
      • Direct Dial Interval Report (Abandoned Calls Template)
      • DDI Report for Answered Calls (Sample)
      • Direct Dial Interval Report (Answered Calls Template)
      • DDI Summary (Sample)
      • DDI Summary
      • Total Call Activity - Sample
      • Total Call Activity - Description
      • Total Call Activity Report (Incoming Call Activity Template) (Sample)
      • Total Call Activity Report (Incoming Call Activity Template)
      • Total Call Activity Report (Outgoing Call Activity) (Sample)
      • Total Call Activity Report (Outgoing Call Activity Template)
      • Total Call Activity Report (Queue Call Type by Extension Template) (Sample)
      • Total Call Activity Report (Queue Call Type by Extension Template)
      • Total Call Activity Report (WrapUp Total Call Activity Template) (Sample)
      • Total Call Activity Report (WrapUp Total Call Activity Template)
      • Total Call Activity Report (Callback Activity Report Template) (Sample)
      • Total Call Activity Report (Callback Activity Template)
      • Total Call Activity Report (Queue Call Type by Extension Summary Template) (Sample)
      • Total Call Activity Report (Queue Call Type by Extension Summary Template)
    • Message Box Reports
      • Total Message Box Report (Sample)
      • Total Message Box Report
      • Message Box Summary (Sample)
      • Message Box Summary
    • Presence Information Reports
      • Agent Presence Information (Sample)
      • Agent Presence Information
      • Agent Presence Information Report (Agent Presence Summary Template) (Sample)
      • Agent Presence Report (Agent Presence Summary Template)
      • Presence by Extension Report (Sample)
      • Presence by Extension Report
      • Presence Report (Daily Presence by Extension Template) (Sample)
      • Presence Report (Daily Presence by Extension Template)
    • Queue Performance Reports
      • Queue by Extension Report (Sample)
      • Queue by Extension Report
      • Queue Interval Report (Sample)
      • Queue Interval Report
      • Queue Interval Report (Queue Interval Report - 20 Seconds Template) (Sample)
      • Queue Interval Report - 20 seconds
      • Queue Productivity Report (Sample)
      • Queue Productivity Report
      • Queue Productivity Report (Queue Productivity Summary) (Sample)
      • Queue Productivity Report (Queue Productivity Summary)
      • Queue Productivity Report (Queue Summary by Day Template) (Sample)
      • Queue Productivity by Day Report (Queue Summary by Day)
      • Queue Productivity Report (Summary by Hour) (Sample)
      • Queue Productivity Report (Queue Summary by Hour Template)
      • Queue Summary Report (Sample)
      • Queue Summary Report
      • Queue Summary Report (Overall Queue Summary Template) (Sample)
      • Queue Summary Report (Overall Queue Summary Template)
      • Queue Summary Report (Queue Summary - 15 Minute Periods Template) (Sample)
      • Queue Summary Report (Queue Summary - 15 Minute Periods Template)
      • Queue Summary Report (Queue Summary - 30 Minute Periods Template) (Sample)
      • Queue Summary Report (Queue Summary - 30 Minute Periods Template)
      • Top 10 Report (Sample)
      • Top 10 Report
    • Wildcard/Preferred Agent Reports
      • Wildcard/Preferred Agent Group Report (Sample)
      • Wildcard/Preferred Agent Group Report
    • WrapUp Codes Reports
      • WrapUp Code Report (Sample)
      • WrapUp Code Report
      • WrapUp Codes by Queue (Sample)
      • WrapUp Codes by Queue
      • Overall WrapUp Code Summary (Sample)
      • Overall WrapUp Code Summary
      • WrapUp Code Summary by Queue (Sample)
      • WrapUp Code Summary by Queue
  • Custom Templates
  • Troubleshooting Reports
    • Printing reports for 8-digit extension sites

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