Wrap-up Code Report

IPFX Reports

Wrap-up Code Report

This report displays the extensions within the chosen queue using wrap-ups with associated talk time. Use this report to see what wrap ups have been entered by agents.

Report Criteria

Calculations

Report Heading

Definition

WrapUp Code

 

WrapUp Folder

 

Count

 

Time In Queue Average

 

Time Talking Total

 

Time Talking Total %

 

Time Talking Average

 

Time In WrapUp Total

 

Time In WrapUp Total %

 

See Also

Wrapup Codes

Overall Wrap-up Code Summary

Overall Wrap-up Code Summary

Overall Wrap-up Code Summary by Queue

Overall Wrap-up Code Summary by Queue - Excel sample

Wrap-Up Code Report - Excel sample

Wrap-up Codes by Queue

Wrap-up Codes by Queue - Excel sample