Wrap-up Code Report
This report displays the extensions within the chosen queue using wrap-ups with associated talk time. Use this report to see what wrap ups have been entered by agents.
Report Criteria
Calculations
Report Heading |
Definition |
WrapUp Code |
|
WrapUp Folder |
|
Count |
|
Time In Queue Average |
|
Time Talking Total |
|
Time Talking Total % |
|
Time Talking Average |
|
Time In WrapUp Total |
|
Time In WrapUp Total % |
|