DDI Summary (Abandoned Calls)

IPFX Reports

DDI Summary (Abandoned Calls)

This gives daily totals of the abandoned calls for a particular DDI number for specific intervals, e.g. a Virtual Queue if in use.

Report Criteria

Calculations

Report Heading

Definition

No of Abandoned Calls - Count

Total Number Calls Abandoned that came in on the Specified Direct Dial Number for the particular Queue

No of Abandoned Calls - % of Abandoned Queue Calls

No of Abandoned Calls - Count Divided by Grand Total - No of Abandoned Calls - Count

Maximum Queue Time

Maximum amount of that an Abandoned Call spent in the particular Queue for the specified Direct Dial Number

0 to 30 - Count

Total Number of Calls that Abandoned within 30 Secs that came in on the Specified Direct Dial Number for the particular Queue

0 to 30 - % of Queue Abandoned

0 to 30 - Count Divided by No of Abandoned Calls - Count for that particular Queue

30 to 60 - Count

Total Number of Calls that Abandoned between 30 and 60 Secs that came in on the Specified Direct Dial Number for the particular Queue

30 to 60 - % of Queue Abandoned

30 to 60 - Count Divided by No of Abandoned Calls - Count for that particular Queue

60 to 120 - Count

Total Number of Calls that Abandoned between 60 and 120 Secs that came in on the Specified Direct Dial Number for the particular Queue

60 to 120 - % of Queue Abandoned

60 to 120 - Count Divided by No of Abandoned Calls - Count for that particular Queue

120 to 300 - Count

Total Number of Calls that Abandoned between 120 and 300 Secs that came in on the Specified Direct Dial Number for the particular Queue

120 to 300 - % of Queue Abandoned

120 to 300 - Count Divided by No of Abandoned Calls - Count for that particular Queue

300 + - Count

Total Number of Calls that Abandoned after 300+ Secs that came in on the Specified Direct Dial Number for the particular Queue

300 + - % of Queue Abandoned

300 + - Count Divided by No of Abandoned Calls - Count for that particular Queue

Direct Dial Number Total - No of Abandoned Calls - Count

Sum of No of Abandoned Calls - Count for the particular Direct Dial Number

Direct Dial Number Total - Maximum Queue Time

Maximum amount of that an Abandoned Call spent in the Queue

Direct Dial Number Total - 0 to 30 - Count

Sum of 0 to 30 - Count for the particular Direct Dial Number

Direct Dial Number Total - 30 to 60 - Count

Sum of 30 to 60 - Count for the particular Direct Dial Number

Direct Dial Number Total - 60 to 120 - Count

Sum of 60 to 120 - Count for the particular Direct Dial Number

Direct Dial Number Total - 120 to 300 - Count

Sum of 120 to 300 - Count for the particular Direct Dial Number

Direct Dial Number Total - 300 + - Count

Sum of 300 + - Count for the particular Direct Dial Number

Grand Total - No of Abandoned Calls - Count

Sum of No of Abandoned Calls - Count for the Report

Grand Total - No of Abandoned Calls - % of Abandoned Queue Calls

Sum of No of Abandoned Calls - % of Abandoned Queue Calls for the Report

Grand Total - Maximum Queue Time

Maximum amount of that an Abandoned Call spent in the Queue

Grand Total - 0 to 30 - Count

Sum of 0 to 30 - Count for the Report

Grand Total - 30 to 60 - Count

Sum of 30 to 60 - Count for the Report

Grand Total - 60 to 120 - Count

Sum of 60 to 120 - Count for the Report

Grand Total - 120 to 300 - Count

Sum of 120 to 300 - Count for the Report

Grand Total - 300 + - Count

Sum of 300 + - Count for the Report

See Also

DDI Reports

DDI Summary Report

DDI Summary Report - Excel sample

DDI Summary (Abandoned Calls) - Excel sample

DDI Summary (Answered Calls)

DDI Summary (Answered Calls) - Excel sample