Wildcard/Preferred Agent Group Report
Report Criteria
Calculations
Report Heading |
Definition |
Queue |
|
Extension |
|
WrapUp Code |
|
WrapUp Folder |
|
Count |
|
Time In Queue Total |
|
Time In Queue Average |
|
Time Talking Total |
|
Time Talking Total % |
|
Time Talking Average |
|
Time In WrapUp Total |
|
Time In WrapUp Total % |
|