Popup Screen Options

IPFX Live Desktop

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Popup Screen Options

There are several options available to customize your popup screens. The following covers each Icon from left to right.

This Feature

Does This

Contact

Create a new contact or show you the details of a recognized caller.

1. If you have no calls in the Calls Popup, click on the Contact button to create a new contact

The New Contacts screen will appear.

Enter the contact details and click OK. The New Contact will reside in your Personal Contacts List.

2. If you have calls in the Calls Popup, click on the Contact button to display the properties of the currently selected Caller (if the Caller is not recognized, the New Contacts screen will appear).

Note Options in this section are specific to the Application you are using. For further information please refer to Directory Integration.

View

Allows you to view your-

current calls,
missed calls,
answered calls, and
outgoing calls.
Maximum setting is 10.

Note Changing the view selection also changes the name of the screen, i.e. selecting missed calls, changes the name of the screen to Missed Calls.

Delete

This deletes any calls in your View folder.

Dial

Click on the down arrow at the right of the Dial button to display this dropdown menu.

This is the same menu as shown on the top tool bar.

You can carry out any of the functions listed from this menu.

My Voicemail

If a call is ringing at your extension, you can select/highlight the call and click on the My Voicemail Icon. The caller will now be sent to voicemail and will listen to your greeting.

If a caller is showing as 'In voicemail', select/highlight the call, then click on the Icon 'My Extension'. This will retrieve the call out of your Voicemail and will start ringing on your extension.

Note This will still work even if you have a Location selected. You can also send a call to any other number.

Listen

You can listen to a call in voicemail by selecting/highlighting the call and clicking on the icon.

You can end it by placing the handset back in the cradle.

Note If you wish to listen to a call in Voicemail and then retrieve it, you must hangup your phone before retrieving the call from Voicemail. This is active for NEC and IPFX only.

Record

This feature allows you to record your current telephone conversation directly into your voicemail box where it can be replayed. The Record Icon will be Blue when not recording and will turn Red when recording.

Note Recording of telephone conversations without consent from all parties involved is ILLEGAL. Please refer to your Privacy Act Laws.

Work Time

This is used if the Contact Centre module is installed. It allows agents to finish off paperwork etc. before the next queue call is presented to their phone.

You can use any of the preset times or select Custom Set Time to set your own time.

Options

Displays a drop-down menu of the following:

This Feature		Does This
Call Information		Allows Caller Information to be displayed in Popup Screen.
Call List		Displays a list of calls for your extension.
Wrapup Codes		Displays Wrapup Codes for selection when a call is finished (if applicable).
Auto Select Wrapup Folder		Displays the wrapup folder for the active call state (ie. outbound, incoming, queue)
Notes		Displays a screen to enter any relevant notes.
Use Alert Notification		Displays Incoming calls in your 'Toast' Popup.
Show on Outbound		Allows Screen to popup when outbound calls are made.
Show On Incoming		Allows Screen to Popup when a call is Incoming.
Show on Wrapup		Show Screen Popup on Wrapup.
Hide on Release		Allows Screen to disappear upon hangup.
Hide on Wrapup		Allows Screen to disappear upon hangup.
Beep on New Call		Incoming call will beep via Multimedia Speakers.
Show Queue Time		Shows the length of time that the call has spent in the queue.
Always on Top		Ensures Pop Screen always displays on top of any other open screens.
Show button Captions		Displays captions under the buttons on the Pop Screen Menu Bar.
Large Icons		Resizes the icons on the toolbar.