General Tab

This Feature

Does This

Large Icons

Changes the size of the icons on the Top Toolbar

Tick the Large Icons checkbox to keep Large Icons

Icon Captions

Shows the caption of each icon for quick recognition

Tick the Icon Captions checkbox to keep the captions under each icon.

Show Virtual Queues

Allows visibility of all virtual queues to users.

Auto- Answer Picked Up Calls

Enables your phone to auto-answer any calls you have picked up. Tick the checkbox to turn this feature on or, if you wish your phone to ring first (so that you can press the Answer key on your phone or pick up the handset to answer the call), remove the tick from this checkbox.

Window Style

You can change the way IPFX Live Desktop appears by selecting a Window Style, i.e.

Away status time (minutes)

This features a timer that is set based on the movement of your mouse and keyboard to alert others that you may be away from your desk. The time is set in minutes, e.g. 5 equates to '5 minutes'. If you have not moved your mouse or keyboard after this time, your location icon shows a timer on it (i.e. ) to advise other users that you may no longer be at your desk. Enter a value in the text box to turn this feature on.

If this feature is now on and you are a Call Centre Agent that has been temporally logged out of the queue, you can manually log back into the queue by selecting your Location accordingly.

Change Password

Allows you to change your password. When you select this option, a Set Password box appears.

Enter and confirm your new password. 

Click OK to change.

Next time you open the application you can use your new password.

Note Only numeric characters 0 – 9 are allowed for your password (and must not start with a 0.

Clear Saved Password

Enables you to reset the password prompt at the start-up screen  (when the user has checked 'Save Password' at startup).

No Supervised Transfer

If you do not wish to allow Supervised Transfers, check this box.

See Also

Options

Network Tab

Popups Tab

Keys Tab