General Tab

IPFX Live Desktop

General Tab

Screenshot Template

This tab identifies the version of IPFX Live Desktop software you are running, and the following:

This Feature

 

Does This

Large Icons

 

Changes the size of the icons on the Top Toolbar

Tick the Large Icons checkbox to keep Large Icons

 

Icon Captions

 

Shows the caption of each icon for quick recognition

Tick the Icon Captions checkbox to keep the captions under each icon.

 

Show Virtual Queues

 

Allows visibility of all virtual queues to users.

Auto- Answer Picked Up Calls

 

Enables your phone to auto-answer any calls you have picked up. Tick the checkbox to turn this feature on or, if you wish your phone to ring first (so that you can press the Answer key on your phone or pick up the handset to answer the call), remove the tick from this checkbox.

Window Style

 

You can change the way IPFX Live Desktop appears by selecting a Window Style, i.e.

This Feature

 

 

Does This

 

Sidebar and Toolbar

 

Hides IPFX Live Desktop and, when you need to access it, either move your mouse to the left edge of your screen for the Sidebar to "popup" or top of the screen to view the Toolbar

Sidebar Only

 

as above but just the Sidebar displays

Toolbar Only

 

as above but just the Toolbar displays

Normal

 

this option keeps IPFX Live Desktop onscreen on open

 

Away status time (minutes)

 

This features a timer that is set based on the movement of your mouse and keyboard to alert others that you may be away from your desk. The time is set in minutes, e.g. 5 equates to '5 minutes'. If you have not moved your mouse or keyboard after this time, your location icon shows a timer on it (i.e. ) to advise other users that you may no longer be at your desk. Enter a value in the text box to turn this feature on.

If this feature is now on and you are a Call Centre Agent that has been temporally logged out of the queue, you can manually log back into the queue by selecting your Location accordingly.

Change Password

 

Allows you to change your password. When you select this option, a Set Password box appears.

Enter and confirm your new password. 

Click OK to change.

Next time you open the application you can use your new password.

Note Only numeric characters 0 – 9 are allowed for your password (and must not start with a 0.

 

Clear Saved Password

 

Enables you to reset the password prompt at the start-up screen  (when the user has checked 'Save Password' at startup).

No Supervised Transfer

 

If you do not wish to allow Supervised Transfers, check this box.

See Also

Options

Network Tab

Popups Tab

Keys Tab