Personal Queue Priority
If this setting is at 100%, then an agent will receive incoming DDI/DID calls as well as queues at equal delivery.
If this is set to 0% (min), then if a DDI/DID and a queue call arrive at the same second, then the queue call will take preference.
If this is set to 300% (max), then if a DDI/DID and a queue call arrive at the same second, the DDI/DID call will take preference.