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IPFX Live Desktop Documentation
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IPFX Live Desktop
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Table of contents
IPFX Live Desktop
About This Guide
Who This Guide Is For
Phone limitations
Typographical Conventions
Getting Help
What is IPFX Live Desktop?
Before You Begin
How to Start
Security Warning - Windows XP SP2
Password Verification
How to Use
IPFX Phone Control Toolbar
Using locations
What are locations?
Locations and default return times
Setting your location in IPFX Live Desktop
Setting your location using a menu shortcut
Returning from a location
Setting another extension's location
Changing another extension's Location - Directory
Changing another extension's Location - Sidebar
Setting a location for multiple extensions
Entering Operator Instructions
Editing your Location settings in Live Desktop
Prime Time Tab
Changing your extension's properties
Details Button
Viewing Queue Properties
Changing Work Time
Auto Answer Queue Calls
Personal Queue Priority
Setting up your mailbox phone numbers
Properties
Groups Tab
Personal Voicemail Distribution Groups
Personal Contact Groups
Viewing Site Specific Details
PABX Tab
Hours
Related
Call Profiles
Adding a New Call Profile
Add the Settings/Properties to your Call Profile
Voicemail
What is Voicemail?
Voicemail Icon
Voicemail Toolbar / Playback Controls
Other Voicemail Folders
To view new/saved/deleted/future voicemail messages
Opening a Voicemail Message
Deleting a Voicemail Message
Quick Notification of Voicemail Messages
Remote Voicemail Access
Saving money by specifying Remote Access numbers
Clearing Voicemail Messages when you are Offsite
Forward to Voicemail
Send a message
What is "Sending a Message?"
Sending a Message
Directory
What is the Directory?
Dialing from the directory
Changing a Location
Dialling Other Available Numbers
Conferencing
Meet Me Conferences
Chat
Setting a Callback
SMS
Send an Email message from the Directory
Extension Properties
View Extension Images
Customized Printout
Print Preview
Customizing the Directory in your IPFX Client
Filtering the Directory
Company Directory
What is the Company Directory?
Dialling from your Company Listing
Transferring a Call to the Company Directory
Ending the Call
Personal Directory
Accessing Personal Directory
Dialling from your Personal Listing
Transferring a Call
Ending the Call
Adding / Editing a New Contact
Queues
What is a Queue?
Viewing Queues
Viewing Queue Agents and Call Flow
Queue Name
Queue Statistics
Agent Information
Viewing Queue Calls
Queue Calls
Document Queuing
How a Callback presents itself to an Agent
Queue Pickup
Last Agent to Log out of Queue Notification
Queue Hold
Queue Control
Queue Properties
Dial
Dial/Making an Outbound Call
Recently Dialled Numbers
Answering a Call
Hangup/Completing a Call
Transferring a Call
Complete Transfer
Cancel Transfer
Hold
Resume
Queue Hold
Queue Resume
Hold For
Pickup
Monitor
Intrude
Work Time
What is Work Time?
Adding Work Time
Custom Work Time
Clear Work Time
Setting default Work Time
Contact
What is a Contact?
Adding a Contact
Record
What is Record?
Recording Criteria
Recording a Conversation
Stop Recording a Conversation
Reports
Options
General Tab
Network Tab
Popups Tab
Keys Tab
IPFX Telephony Group Shortcuts
Configuring the Sidebar
Main Window
Voicemail
Directory
Queues
System Tray
Alerts
Call alerts
Location Notification alerts
Activating the IPFX Live Desktop Popup Screen
Callers in Voicemail
Open a Popup screen
Popup Screen Options
How to replace a Call Screen with a Call Alert
How to resize your Popup Screen
Wrapup Codes
How to View Wrapup Codes
How to use Wrapup Codes
Wrapup Folders
How to Use Notes
FAQs
What is the easiest way to change my Location?
How do I revert back to only viewing the Tool Bars after Ive been in a full screen?
How do I Delete an Extension (Icon) from my Side Bar?
What is the easiest way to tell if I have any New messages?
Can I Record my greetings using IPFX Live Desktop?
Can I listen to Another Extensions messages?
How do I change Another Extensions Location?
What does it mean if some of the Icons in the Top Tool Bar are grey?
How do I Close IPFX Live Desktop?
Insight - Viewing Extension Details and Appointments
Viewing Main Tab of Insight
Viewing User Tab of Insight
Viewing Related Tab of Insight
Viewing Schedule Tab of Insight
Suppressing Voice Capture
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