Queue Hold

IPFX Live Desktop

Queue Hold

The Queue Hold function allows you to put a caller on Queue Hold via the IPFX application - this will leave your extension free to make and receive calls.

If you place an incoming/outgoing call on Queue Hold - this is held within your Personal Queue for your extension and can be viewed within your Call Popup Screen.

If you place a queue call on queue hold - this is held within the Queue for other agents to view and take the call if required.

To put a caller On Queue Hold

  1. While speaking to your caller, click on the arrow beside the Dial button on the top menu to display the drop-down menu.

  2. Select Queue Hold to place the caller on hold.

Note To view your Held calls, you need to activate your Popup Screen.

See Also

Dial

Dial/Making an Outbound Call

Recently Dialled Numbers

Answering a Call

Hangup/Completing a Call

Transferring a Call

Complete Transfer

Cancel Transfer

Hold

Resume

Queue Resume

Hold For

Pickup

Monitor

Intrude