IPFX Phone Control Toolbar
Move your mouse to the top middle of your screen. The IPFX Phone Control Toolbar will appear:
This Feature |
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Does This |
Location |
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Gives you complete control over how your calls are handled in different situations and informs callers and staff where you are and when you expect to return. More... |
Voicemail |
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Enables you to listen, reply, delete or save the voicemail messages without having to pick up your phone (depending on your phone type). You can tell at a glance whether you have new voicemail messages by the colour of the Voicemail icon on the toolbar. More... |
Send |
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Allows you to record and send a message to as many internal mailboxes as you require simultaneously. This also enables simultaneous send to SMS and Email. More... |
Directory |
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Shows all the internal extensions you can view, call, transfer to or hangup from. Also provides a view for Company Directory. More... |
Queues |
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A queue is an extension on the PABX, which directs incoming calls to the queue agents in a Call and Contact Centre environment. More... |
Dial |
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Gives you the ability to control your telephone from your PC. For headset users, this is a convenient way of handling your phone calls without taking your eyes from your screen. More... |
Work Time |
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Allows an agent in a Call and Contact Centre to schedule some time after hanging up to complete the call's requirements or documentation, before receiving another queue call. More... |
Contact |
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Allows you to create contacts to provide onscreen caller identification, quick key calling and general information. More... |
Record |
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Allows you to record a current conversation and save it for future reference or use. More... |
Reports |
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Provides comprehensive and flexible reporting on all telephony and IPFX Contact Centre activities. IPFX Call Centre Express Reports are also available. More... |
Options |
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Allows you to change user settings [you must right-click on the Toolbar to make the button visible]. More... |