Properties

IPFX for Outlook

Properties

The Properties button on your Location screen is a shortcut to the Extension Properties Options tab.

You can set Voicemail and email options here.

How to Set Up your Voicemail mailbox Options

  1. Open your Extension Properties form.
  2. Click on the Options tab.

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User Voicemail Settings

This Feature

 

Does This

Quick Mail Entry

 

Allows users to listen to their new messages immediately after they have entered their password instead of having to listen to the Main Menu Options:

(i.e. 1 to Listen to Messages, 2 to Send a Message, 3 to change Locations etc.).

The default setting for this is ON.

Continuous Message Playback*

 

If you do not want to hear the message options after each message is played, click on the checkbox to enable Continuous Message Playback. This will allow messages to be played back to back.

You can still use the message options for each message to save, delete etc but they won't be announced until all messages have been played. You will be able to save/delete all remaining messages.

The default setting for this is OFF.

Message Light Tone

 

When a Voicemail message is left by a caller, the message light will show on your phone. The default setting for this is ON.

Auto Logon

 

When this checkbox is selected, you will be able to push x1 (your code for voicemail i.e. 51 or 61) on your phone and instead of entering your password, you will be automatically logged on to voicemail.

Auto Answer Port Calls

 

When you want to record a Message Box, a Voicemail Message, etc, your phone rings and auto answers by default. this option allows your phone to ring and the user to pick up the phone, instead of it auto answering before timing out.

Caller Voicemail Settings

This Feature

 

Does This

Smart Greetings*

 

Smart Greetings will inform your caller where you are and your expected return time for all locations other than Office. i.e. 'I'm sorry, John Smith is in a meeting until 3pm' (then your own personal location greeting is played).

If you do not use Smart Greetings, then you will need to re-record your greeting every time you are unavailable so your callers are kept informed of your current status.

The default setting for this is ON.

Transfer Message

 

This notifies the caller that they are being transferred. I.e. "Please hold while I transfer you now".

Record Instructions

 

Record Instructions are given to the caller after your greeting message. Voicemail will say 'Please record your message after the tone and conclude by pressing the hash key' or the caller can change the message options (ie, Urgent, Private etc).

If you do not want the caller to listen to these options, click in the checkbox to clear the option. The default setting for this is OFF.

Inform Caller of Busy/No Answer

 

If you are on a call or your phone goes unanswered, the caller will be informed of your phone status. i.e. 'I'm sorry, that line is busy' or 'I'm sorry, there was no answer' (then your own personal standard or busy greeting is played).

The default setting for this is ON.

Personal Queueing

 

Personal Queuing is created when this setting is ON. The caller will be asked to Hold while you complete your current call or to press the hash (#) key to leave a message.

Retry on Busy will retry the extension after a set time ie. 30 seconds. If the line is still busy, the caller will be placed back on hold.

The default setting for this is OFF.

Click the 'busy' icon to record an announcement to be played to the caller on reaching your voicemail, if you are on the phone.

Click the 'Repeat' button to record an announcement to be played to a caller who is queuing.

Allow Callback

 

By setting Allow Callback to ON, the caller will be prompted for his phone number and the message. The number will be played to you when your current call is completed.

You must have Caller on Hold / Retry on Busy setting to ON.

The default setting for this is OFF.

Note: For more information on the features marked with a *, please refer to your IPFX Voicemail (Phone only) User Guide.

Email

Users can be advised by email when they have a voicemail message.

Check the Turn Email Delivery On box.

Select Notification Type from the drop-down menu.

System Default

The system default will be Notification with a .wav file.

Notification

This will send an email to you (the user) notifying you that you have a message in your message box.

Notification with .wav file

This will send an email to you (the user) notifying you that there is a message in your message box with the .wav file attached.

You will still need to listen to the message through your Voicemail to delete it.

VM Form

This will send an email allowing the user to open and listen to the message through their phone. No .wav file is attached.

VM Form with .wav file

This will send an email to Outlook 2000 allowing you to open and listen to the message through your phone or computer speakers. The attached .wav file can be saved and listened to at a later date if required. To listen to the message on your computer, you must have multimedia turned on.

Notification with .psl file

This will send email notification with a .psl attachment. This attachment is used by the IPFX UM player application. This is most often used with email clients other than Outlook or Lotus, such as Eudora or Pegasus.

Delete on Send

This is if you wish to delete the voicemail message on the voicemail mailbox when you have a rule set up to send it to another folder within your email client. Select from the drop-down menu. Yes/No. The Default is No.

SMS delivery

Users can be advised by text message when they have a voicemail message.

Check the Turn SMS Delivery On box.

Select Notification Type from the drop-down menu.

Change Password

Allows you to change your voicemail mailbox password.

Directory Fields

  • Click on the Directory Fields button -
  • If you do not have sufficient access to modify your directory fields the following screen will display:

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  • If you do have permission, the following screen displays:

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  • Select fields required.
  • Use Move UP/Move Down buttons to place selected fields in required order.
  • Click OK when completed
  • You will have to shut your Client down and reopen to view the Directory Column changes.

Record Calls

Check this box to allow your calls to be recorded by IPFX Voice Capture Solo Client or IPFX Voice Capture Server.

See Also

Changing your extension's properties

Details Button

Setting up your mailbox phone numbers

Viewing Queue Properties

Groups Tab

Viewing Site Specific Details

PABX Tab

Hours

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