Viewing Main Tab of Insight

Functionality within the Main Tab:

Note Above is an example of the IPFX Insight screen.

This Feature		Does This
User		Name of the User who has forwarded the calls.
From		CLI of the Caller.
Status		What Location the user is in.
Reason		Reason for the Call.
Greeting		If the user would like you to answer the phone in a specific manner, they can write the script here. This is an IPFX for NEC feature only.
LCD		Send an LCD Display message to a user's phone. This is an IPFX for NEC feature only.
Chat		Enables you to chat with the extension. This is an IPFX for NEC feature only.
Clear		Clears all LCD Message sent. This is an IPFX for NEC feature only.
Operator Instructions		This displays any operator instructions the user has left for you.
Call History		This displays the history of the caller (both internal and external), eg: Customer A has called in three times over the last week. This feature will also display any Call flow and/or notes from extensions within the company for each call if you place your cursor over the . This will display the details screen as shown below. This is only visible when on a live call.