What is Work Time?

IPFX for Outlook

What is Work Time?

Allows an agent in a IPFX Contact Centre to schedule some time after hanging up to complete the call's requirements or documentation, before receiving another queue call.

Work time can be set for each individual agent by default so that after a call, they always have time before the next call is sent to them.

Alternatively, each agent can set work time as and when required.

Note You must have purchased the IPFX Contact Centre module for this to be enabled.

See Also

Work Time

Adding Work Time

Custom Work Time

Clear Work Time

Setting default Work Time