Try Mobile First
The 'Try Mobile First' feature allows a caller to ring through to a mobile number before going to internal voicemail (or another diversion option).
How to Enable 'Try Mobile First'
- Ensure your mobile number is set in your extension properties screen.
- Open the Presence settings screen that corresponds to the presence state for which you wish to enable Try Mobile First..
- Click in the Try Mobile First box.
Note: You must check the Try Mobile First box for each Location you require this feature to operate.
- Click in the Ask Caller Name box if you wish the caller to be asked to record their name.
When Try Mobile First is selected, the system will ring the mobile number via a supervised transfer. The caller will hear the announcement "Please hold while I transfer your call".
- If the mobile is answered, the mobile user can choose to accept or decline the call:
- "To accept this call press the # (hash) key now. Otherwise please hang-up now".
- If # is pressed, the system completes the transfer and connects the caller.
- If # is not pressed, or the mobile is not answered, the system cancels the transfer and follows the 'Divert To' option set under the 'Diversion' section within Locations Settings.
- If the Ask Caller Name option is set, the caller will be asked "May I say who is calling please?"
- The system will then advise the caller to hold while it attempts the mobile number.
- In this case, on answering the call the mobile user will be told "This is a call from [caller's name].
- To accept this call press the # key now. Otherwise please hang-up now".
Try Mobile First works in the following situations:
- When the user is in a Location which has the Try Mobile First option set.
- When an Operator transfers a call to an extension which has the Try Mobile First option set.
Try Mobile First will not work in the following situations:
- When the extension's owner uses the PC client's Send to Voicemail function to divert the incoming call to voicemail.
- When an Operator transfers a call to a user's Voicemail, via the Console Client.
- When an Operator sends a Voicemail to a user, via the Console Client.