Hold

IPFX for Outlook

Hold

The Hold function allows you to put a caller on Hold from within the Call Control button. When putting a caller on Hold, it will be displayed as a green phone.

While keeping a caller on Hold you will be unable to make or receive calls.

Note This is applicable only to sites utilizing IPFX for Call Manager.

To put a caller On Hold

  1. While speaking to your caller, click on the arrow beside the Dial button on the top menu to display the drop-down menu.

  2. Select Hold to place the caller on hold.

See Also

Call Control

Dial/Making an Outbound Call

Recently Dialled Numbers

Answering a Call

Hangup/Completing a Call

Transferring a Call

Cancel Transfer

Resume

Queue Hold

Queue Resume

Hold For

Pickup

Monitor

Intrude