documentation.HELP! IPFX for Outlook Documentation

Record

IPFX for Outlook

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Record

In This Section

What is Record?

Recording Criteria

Recording a Conversation

Stop Recording a Conversation

See Also

IPFX Phone Control Toolbar

Directory

Queues

Dial

Call Control

Forward to Voicemail

Send a message

Work Time

Config

Reports

CTI Options

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Table of contents

  • IPFX for Outlook
  • What is IPFX for Outlook?
  • About This Guide
    • Who This Guide Is For
    • What this guide covers
    • Phone limitations
    • Typographical Conventions
    • Getting Help
  • Before You Begin
  • Starting IPFX for Outlook
    • Security Warning - Windows XP SP2
    • Password Verification
  • Using locations
    • What are locations?
    • Locations and default return times
    • Setting your location in IPFX for Outlook
    • Returning from a location
    • Setting another extension's location
      • Setting another extension's location using Outlook's Extension Shortcut Toolbar
      • Setting another extension's location in Outlook using the Directory
      • Setting a location for multiple extensions with Outlook
    • Operator Instructions
      • Entering and Editing Operator Instructions
      • Viewing Operator Instructions
    • Editing your Location settings in Outlook
      • Prime Time Tab
      • Try Mobile First
    • Changing your extension's properties
      • Details Button
      • Setting up your mailbox phone numbers
      • Viewing Queue Properties
        • Changing Work Time
        • Auto Answer Queue Calls
        • Personal Queue Priority
      • Properties
      • Groups Tab
        • Personal Voicemail Distribution Groups
        • Personal Contact Groups
      • Viewing Site Specific Details
      • PABX Tab
      • Hours
      • Related
    • Call Profiles
      • Adding a New Call Profile
      • Add the Settings/Properties to your Call Profile
    • IPFX MS Exchange Out of Office Assistant Integration
      • About IPFX Out of Office Assistant Integration
      • How to Set Up IPFX Out of Office Assistant Integration on your Client
    • Calendar Functionality
  • IPFX Phone Control Toolbar
    • Directory
      • What is the Directory?
      • Dialing from your Directory Listing
      • Dialling Other Available Numbers
      • Insight - Viewing Extension Details and Appointments
        • Viewing Main Tab of Insight
        • Viewing User Tab of Insight
        • Viewing Related Tab of Insight
        • Viewing Schedule Tab of Insight
      • Conferencing
        • Meet Me Conferences
      • Chat
      • Setting a Callback
      • Send an Email message from the Directory
      • SMS
      • View Extension Images
      • Customized Printout
      • Print Preview
        • Icons on the Main toolbar & Print Preview
      • Extension Properties
      • Filtering the Directory
      • Directory Integration
    • Queues
      • What is a Queue?
      • Viewing Queues
      • Viewing Queue Agents and Call Flow
        • Queue Name
        • Queue Statistics
        • Agent Information
      • Viewing Queue Calls
        • Queue Calls
        • Document Queuing
        • How a Callback presents itself to an Agent
      • Queue Pickup
      • Last Agent to Log out of Queue Notification
      • Queue Hold
      • Queue Control
      • Queue Properties
    • Dial
    • Call Control
      • Dial/Making an Outbound Call
        • Dialing from your Outlook Contacts
        • Displaying the Outlook Contact Name within the Screen Pop
      • Recently Dialled Numbers
      • Answering a Call
      • Hangup/Completing a Call
      • Transferring a Call
        • Complete Transfer
      • Cancel Transfer
      • Hold
      • Resume
      • Queue Hold
      • Queue Resume
      • Hold For
      • Pickup
      • Monitor
      • Intrude
    • Forward to Voicemail
    • Send a message
      • What is "Sending a Message?"
      • Sending a Message
    • Record
      • What is Record?
      • Recording Criteria
      • Recording a Conversation
      • Stop Recording a Conversation
    • Work Time
      • What is Work Time?
      • Adding Work Time
      • Custom Work Time
      • Clear Work Time
      • Setting default Work Time
    • Config
    • Reports
    • CTI Options
      • General Tab
      • Network Tab
      • Popups Tab
  • IPFX Extensions Shortcut Toolbar
    • Adding Extensions or Queues to your Extension Shortcut Toolbar
    • Adding Personal Contacts to your Extension Shortcut Toolbar
    • Adding Company Contacts to your Shortcut Bar
    • Dialling from your Extension Shortcut Bar
    • Setting Maximum Extensions per Toolbar
    • To view an Extension/Queue Location
    • To view Extension/Contact/Queue Properties
  • IPFX Telephony Group Shortcuts
  • Voicemail Messages
    • What is Voicemail?
    • Listening to New Messages
    • Remote Voicemail Access
      • Clearing Voicemail Messages when you are Offsite
        • Saving money by specifying Remote Access numbers
  • System Tray
  • Alerts
    • Call alerts
      • Call Alerts and CRM Integration
    • Location Notification alerts
  • Call Screen
    • Callers in Voicemail
  • Open a Popup screen
  • Popup Screen Options
  • How to replace a Call Screen with a Call Alert
  • How to resize your Popup Screen
  • Wrapup Codes
    • How to View Wrapup Codes
    • How to use Wrapup Codes
    • Wrapup Folders
    • How to Use Notes
  • Dialling from a CRM form
  • Suppressing Voice Capture
  • Notes
  • Queue Notes
    • Queues in which I am an agent
    • Wrapup Codes (if used)

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