This feature gives you the ability to control your telephone from your PC.
Click on the Call Control icon on the IPFX Phone Control Toolbar and a drop-down list will appear with the following functions or, alternatively, you can right-click the Location icon in the System Tray.
Note: Monitor and Intrude are only available if an IPFX Supervisor Agent license and IPFX Contact Centre module is purchased
If your phone is ringing and you are busy working on your computer, you can:
- Click on the Answer button (This is the Dial button that changes based on the phone state).
- Select Answer from the drop-down list.
your call will be played through your phone speaker (depending on your phone type).
or
- If you are currently on a call, you can hangup the call without having to replace the handset on your phone - regardless of the phone type.
For headset users, this is a convenient way of handling your phone calls without taking your eyes off your screen.