Phone limitations

IPFX for Outlook

Phone limitations

The IPFX system is designed to work best with Cisco 7940 and 7960 IP phones, and with IPFX Softphones.

Other phone types (for example, Cisco 7912 and 7905 phones, and ATA phones) have limitations that prevent them from being fully integrated with the IPFX client.

Any phone type that is not a Cisco 7940/60 or an IPFX Softphone will be unable to perform the following functions:

  • Dialling directly from the Client.

(Instead, the user's phone will ring first, and must be answered before the outgoing call will proceed).

  • Holding, Resuming, and Answering calls from a Client.
  • Performing Supervised Transfers from the Client.

(Note that Cisco 7912 Phones are able to perform blind transfers from the Client, provided the Do Not Allow Supervised Transfers option is selected in the client).

See Also

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