Credit/Debit Note Entry form -- Overview

Sage ERP Accpac Order Entry 6.0

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$image\field_bt.gif$ Credit/Debit Note Entry — Overview

Use the Credit/Debit Note Entry form to:

Credit customer accounts for returned merchandise, damaged items, and price adjustments.
Debit customer accounts for price adjustments and for additional merchandise sent to the customer, if it was not included on an invoice.
Post a debit or credit for a miscellaneous charge.
Import and export debit notes and credit notes you created in another Sage ERP Accpac Order Entry database or in a non-Sage ERP Accpac program.
Assign serial numbers and/or lot numbers to items you remove from or return to inventory, if you have a license to use Serialized Inventory and Lot Tracking.

Note:

You can process credit note transactions for items that have been set as Inactive in Inventory Control only if you are referencing an existing invoice.
You cannot post a credit note for job-related, project invoicing documents. Because of this, Order Entry lets you enter negative shipments to provide credit note functionality for job-related project invoicing.

To get help on any field in the Credit/Debit Note Entry form, choose the Field List button (above).

For help on particular tasks, click here, and choose from the list that appears

Change tax information

Create a credit note or a debit note for a non-existent or cleared invoice

Create a credit note or a debit note for an existing invoice

Customer Bill-To Address

Edit currency exchange rates

Enter a credit for damaged goods

Enter a price adjustment

Import and export debit notes and credit notes

Post a credit note

Print credit notes

Return items to inventory

Serial numbers

Lot numbers

Before you start

Find out the invoice numbers to be credited. You can:
Enter the number of an existing invoice.
Enter the number of an invoice that does not exist in Order Entry (such as the number of a deleted invoice).
Leave the invoice number blank.

Determine whether or not items will be returned to inventory for resale. With Order Entry, you can return goods to inventory, mark goods as damaged, or enter price adjustments (to create credit notes or debit notes).

All credit notes affect sales amounts. If you do not want to affect any Order Entry or Inventory Control amounts or statistics, enter the credit note in Accounts Receivable.

Verify the numbers you want Order Entry to assign to credit notes. (You change prefixes and number sequences in the O/E Options form.)

Run Day End Processing in Inventory Control after posting the invoice, so that the appropriate costing information will appear when you return goods to inventory.

If you are entering a credit note against a non-existent invoice, the average cost will be displayed for items using average costing, FIFO, and LIFO, the most recent cost will be displayed for items using most recent cost, and the standard cost will be displayed for items using standard costing. You can edit the cost before posting the return.

To start entering a credit note or a debit note:

Click the New button.
Enter or select the Customer Number.
Enter or select the invoice that you are adjusting.

Use the buttons at the bottom of the form to:

Post the displayed credit note or debit note.
View sales history for a customer or for an item.
Close the Credit/Debit Note Entry form, the “zoomed” detail form, or a popup form.

Click here for tips on using forms in Order Entry.

Click the following links for information about tabs in the Credit/Debit Note Entry form:

Credit Note/Debit Note	Customer	Taxes	Retainage
Optional Fields	Sales Split	Rates	Totals