Void a Credit Card Pre-authorization
Overview
If you use Payment Processing, you can use the O/E Pre-authorization form to void a pre-authorized credit card payment for an order, if that payment has not yet been processed.The amount of a pre-authorization does not need to match the amount captured in the final sale. The captured amount may be more (as when a restaurant customer adds a tip) or less (as when a service station customer swipes a credit card, and then purchases fuel that costs less than the amount pre-authorized for a fill-up).
Merchant service providers charge a fee for voiding a credit card pre-authorization. However, this fee is lower than the fee that is charged if you do not void or capture a pre-authorization and allow it to expire. For this reason, we recommend that you void any pre-authorization that will not be captured.
For more information, see Pre-authorizing, Capturing, and Forcing Credit Card Transactions.
Before
you start
A credit card pre-authorization must exist for an order.
Sage Exchange must be installed and running on the workstation you are using to pre-authorize the payment. For more information, see Payment Processing Help.
You must have a working Internet connection.
To void a credit card pre-authorization:
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Open Order Entry > Transactions > Order Entry and select an order for which a credit card pre-authorization exists.
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Click Void button.
The O/E Pre-authorization form appears.
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Click Void.
The Process Credit Card form appears.
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Click Void Pre-authorization.
Sage Payment Solutions voids the pre-authorization, and a time stamp and status message appear on the Process Credit Card form to confirm that the pre-authorization has been voided.
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Close the Process Credit Card form.