Credit/Debit Notes — Printing
Sage ERP Accpac Order Entry lets you print copies of the details of sales returns and other credits and debits posted to customer accounts using the Credit/Debit Notes report form.
Order Entry comes with two sample formats for printing credit notes and debit notes: one for preprinted forms, and another that prints the entire credit note or debit note on blank paper. You can use the sample formats or change them to suit your company's requirements.
Keeping Transaction History
If you do not use the option to keep transaction history, Order Entry deletes information for printed credit notes when you run Day End Processing in Inventory Control — so you must print the credit notes and debit notes you need before running Day End Processing.
How to print credit notes or debit notes
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Open Order Entry > O/E Forms > Credit/Debit Notes.
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Print the credit note or debit note from the Credit/Debit Note Entry form immediately after posting. (Order Entry asks whether you want to print when it displays the "Posting completed" message.)
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From the Document Type list, select Credit Note or Debit Note.
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In the Use Credit (or Debit) Note field, select the report format you want to use:
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OECRN01.RPT— Credit/debit note for laser printers (plain paper version)
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OECRN02.RPT— Credit/debit note (for preprinted forms)
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Select all or a range of credit notes or debit notes using the From [Credit/Debit] Note No. and To [Credit/Debit] Note No. fields.
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Choose the Delivery Method.
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Select Print Destination to print to your usual print destination.
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Select Customer to use the delivery method specified in each customer record (such as e-mail).
If you choose Customer as the delivery method, select the ID for the e-mail message you want to send with credit/debit notes for customers that use e-mail as the delivery method.
To view or edit the message for the selected ID, or to add a new e-mail message for credit/debit notes, click the Zoom button for the Message ID field.
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Select Include Credit/Debit Notes Already Printed to print all credit or debit notes in the range, or leave the option clear to print only those credit or debit notes that have not been printed.
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Select
Print Serial/Lot Numbers
to print the serial numbers or lot numbers that have been assigned to
the items on the Credit/Debit Notes. (You can select this option only
if you have a license for Serialized Inventory and Lot Tracking.)Serial numbers and lot numbers are printed for serialized or lotted items.
For each detail line, the credit note or debit note lists the serial/lot number for each of the items. For example, if the credit note or debit note includes five laptops, it lists the serial number for each of them.
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Do not select the Custom Form option unless you are using a customized credit/debit note form that requires it. (This option is for custom forms that do not use the report selection criteria sent by this print form.)
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Select Print Kit Component Items if you want to print all of the components in kit assemblies on the credit/debit note.
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Select Print Bills of Material Component Items if you want to print all of the components in assemblies that are manufactured from bills of material on the credit/debit note.
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Select Retainage to include retainage amounts on the printed credit notes or debit notes. (This option is available only if you use Sage ERP Accpac Project and Job Costing and if Accounts Receivable uses retainage accounting.)
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Click Print.
You can also choose the Align button when printing to a printer. Use this button to print a sample copy of the credit note to check that preprinted forms are correctly inserted in the printer so that the credit note information will be printed in the right places.
For more information on the contents of this report, see Credit/Debit notes — features.
See also