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IPFX for Lotus Notes Documentation
IPFX for Lotus Notes
IPFX for Lotus Notes
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Product version 4.3 SP4
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Table of contents
IPFX for Lotus Notes
Introduction
Typographical Conventions
Getting Help
Phone limitations
Before You Begin
How to Start
Security Warning - Windows XP SP2
Password Verification
Using locations
What are locations?
Locations and default return times
Setting your location in IPFX for Lotus Notes
Returning from a location
Setting another extension's location using the Directory
Setting a location for multiple extensions
Entering Operator Instructions
Editing your Location settings
Prime Time Tab
Try Mobile First
Calendar Functionality
IPFX for Lotus Notes bookmarks
IPFX Mail Manager Toolbars
Directory
Queues
Location
Extension Bar
Voicemail Messages
What is Voicemail?
Listening to New Messages
Voicemail Playback Controls
Remote Voicemail Access
Saving money by specifying Remote Access numbers
Clearing Voicemail Messages when you are Offsite
Popup Screen
Alerts
Call alerts
Location Notification alerts
Popup Screen Options
Activating the Popup Call Screen
Callers in Voicemail
Open a Popup screen
How to replace a Call Screen with a Call Alert
How to resize your Popup Screen
Wrapup Codes
How to View Wrapup Codes
How to use Wrapup Codes
Wrapup Folders
How to Use Notes
Changing your extension's properties
Details Button
Setting up your mailbox phone numbers
Properties
Viewing Queue Properties
Changing Work Time
Auto Answer Queue Calls
Personal Queue Priority
Groups Tab
Personal Voicemail Distribution Groups
Personal Contact Groups
Viewing Site Specific Details
PABX Tab
Hours
Related
Call Profiles
Adding a New Call Profile
Add the Settings/Properties to your Call Profile
Directory
What is the Directory?
Dialing from your Directory Listing
Dialling Other Available Numbers
Conferencing
Meet Me Conferences
Chat
Setting a Callback
SMS
Send an Email message from the Directory
Extension Properties
View Extension Images
Customized Printout
Print Preview
Icons on the Main toolbar & Print Preview
Filtering the Directory
Directory Integration
IPFX Extensions Shortcut Toolbar
Viewing the Extensions Shortcut toolbar
Adding Extensions or Queues to your Extension Shortcut Toolbar
Adding Personal Contacts to your Extension Shortcut Toolbar
Adding Company Contacts to your Shortcut Bar
Dialling from your Extension Shortcut Bar
Setting Maximum Extensions per Toolbar
To view an Extension/Queue Location
To view Extension/Contact/Queue Properties
Queues
What is a Queue?
Viewing Queues
Viewing Queue Agents and Call Flow
Queue Name
Queue Statistics
Agent Information
Viewing Queue Calls
Queue Calls
Document Queuing
How a Callback presents itself to an Agent
Queue Pickup
Last Agent to Log out of Queue Notification
Queue Hold
Queue Control
Queue Properties
Call Control
Dial/Making an Outbound Call
Recently Dialled Numbers
Answering a Call
Hangup/Completing a Call
Transferring a Call
Complete Transfer
Cancel Transfer
Hold
Resume
Queue Hold
Queue Resume
Hold For
Pickup
Monitor
Intrude
Forward to Voicemail
Dialling from your Lotus Notes Address Book
Send a message
What is "Sending a Message?"
Sending a Message
Record
What is Record?
Recording Criteria
Recording a Conversation
Stop Recording a Conversation
Work Time
What is Work Time?
Adding Work Time
Custom Work Time
Clear Work Time
Setting default Work Time
Reports
CTI Options
General Tab
Network Tab
Popups Tab
Lotus Tab
Resize
Queue Notes
Queues in which I am an agent
Wrapup Codes (if used)
Insight - Viewing Extension Details and Appointments
Viewing Main Tab of Insight
Viewing User Tab of Insight
Viewing Related Tab of Insight
Viewing Schedule Tab of Insight
Suppressing Voice Capture
Notes
Get in touch
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