Hold For
The Hold For function allows you to put a caller on Hold for another extension which is currently busy.
This will leave your extension free to make and receive calls.
This function will move the call to the personal queue of the extension they are holding for. It will be visible within that extension's Popup Screen.
Note Personal Queuing does not have to be enabled for this to take place.
For head set users, this is a convenient way of handling your phone calls without taking your eyes from your screen.
To put a caller on Hold For
- While speaking to your caller, click on the arrow beside the Call Control button on the top toolbar to display the drop-down menu.
- Select Hold For and enter the extension number of the person you wish to place the caller on hold for.
Note To view your Held calls, you will have to activate your Popup Screen. If an extension has a Location set, other than office or queue, you cannot do a 'Hold For' for them.