documentation.HELP! IPFX for Lotus Notes Documentation

Record

IPFX for Lotus Notes

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Record

In This Section

What is Record?

Recording Criteria

Recording a Conversation

Stop Recording a Conversation

See Also

Call Control

Dial/Making an Outbound Call

Recently Dialled Numbers

Answering a Call

Hangup/Completing a Call

Transferring a Call

Complete Transfer

Cancel Transfer

Hold

Resume

Queue Hold

Queue Resume

Hold For

Pickup

Monitor

Intrude

Forward to Voicemail

Dialling from your Lotus Notes Address Book

Send a message

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Table of contents

  • IPFX for Lotus Notes
  • Introduction
    • Typographical Conventions
    • Getting Help
    • Phone limitations
  • Before You Begin
  • How to Start
    • Security Warning - Windows XP SP2
    • Password Verification
  • Using locations
    • What are locations?
      • Locations and default return times
    • Setting your location in IPFX for Lotus Notes
    • Returning from a location
    • Setting another extension's location using the Directory
    • Setting a location for multiple extensions
    • Entering Operator Instructions
    • Editing your Location settings
      • Prime Time Tab
      • Try Mobile First
    • Calendar Functionality
  • IPFX for Lotus Notes bookmarks
    • IPFX Mail Manager Toolbars
    • Directory
    • Queues
    • Location
    • Extension Bar
  • Voicemail Messages
    • What is Voicemail?
    • Listening to New Messages
      • Voicemail Playback Controls
    • Remote Voicemail Access
      • Saving money by specifying Remote Access numbers
      • Clearing Voicemail Messages when you are Offsite
  • Popup Screen
    • Alerts
      • Call alerts
      • Location Notification alerts
      • Popup Screen Options
    • Activating the Popup Call Screen
      • Callers in Voicemail
      • Open a Popup screen
    • How to replace a Call Screen with a Call Alert
    • How to resize your Popup Screen
  • Wrapup Codes
    • How to View Wrapup Codes
    • How to use Wrapup Codes
    • Wrapup Folders
    • How to Use Notes
  • Changing your extension's properties
    • Details Button
    • Setting up your mailbox phone numbers
    • Properties
    • Viewing Queue Properties
      • Changing Work Time
      • Auto Answer Queue Calls
      • Personal Queue Priority
    • Groups Tab
      • Personal Voicemail Distribution Groups
      • Personal Contact Groups
    • Viewing Site Specific Details
    • PABX Tab
    • Hours
    • Related
  • Call Profiles
    • Adding a New Call Profile
    • Add the Settings/Properties to your Call Profile
  • Directory
    • What is the Directory?
    • Dialing from your Directory Listing
    • Dialling Other Available Numbers
    • Conferencing
      • Meet Me Conferences
    • Chat
    • Setting a Callback
    • SMS
    • Send an Email message from the Directory
    • Extension Properties
    • View Extension Images
    • Customized Printout
    • Print Preview
      • Icons on the Main toolbar & Print Preview
    • Filtering the Directory
    • Directory Integration
  • IPFX Extensions Shortcut Toolbar
    • Viewing the Extensions Shortcut toolbar
    • Adding Extensions or Queues to your Extension Shortcut Toolbar
    • Adding Personal Contacts to your Extension Shortcut Toolbar
    • Adding Company Contacts to your Shortcut Bar
    • Dialling from your Extension Shortcut Bar
    • Setting Maximum Extensions per Toolbar
    • To view an Extension/Queue Location
    • To view Extension/Contact/Queue Properties
  • Queues
    • What is a Queue?
    • Viewing Queues
    • Viewing Queue Agents and Call Flow
      • Queue Name
      • Queue Statistics
      • Agent Information
    • Viewing Queue Calls
      • Queue Calls
      • Document Queuing
      • How a Callback presents itself to an Agent
    • Queue Pickup
    • Last Agent to Log out of Queue Notification
    • Queue Hold
    • Queue Control
    • Queue Properties
  • Call Control
    • Dial/Making an Outbound Call
    • Recently Dialled Numbers
    • Answering a Call
    • Hangup/Completing a Call
    • Transferring a Call
    • Complete Transfer
    • Cancel Transfer
    • Hold
    • Resume
    • Queue Hold
    • Queue Resume
    • Hold For
    • Pickup
    • Monitor
    • Intrude
    • Forward to Voicemail
    • Dialling from your Lotus Notes Address Book
    • Send a message
      • What is "Sending a Message?"
      • Sending a Message
    • Record
      • What is Record?
      • Recording Criteria
      • Recording a Conversation
      • Stop Recording a Conversation
  • Work Time
    • What is Work Time?
    • Adding Work Time
    • Custom Work Time
    • Clear Work Time
    • Setting default Work Time
  • Reports
  • CTI Options
    • General Tab
    • Network Tab
    • Popups Tab
    • Lotus Tab
  • Resize
  • Queue Notes
    • Queues in which I am an agent
    • Wrapup Codes (if used)
  • Insight - Viewing Extension Details and Appointments
    • Viewing Main Tab of Insight
    • Viewing User Tab of Insight
    • Viewing Related Tab of Insight
    • Viewing Schedule Tab of Insight
  • Suppressing Voice Capture
  • Notes

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