Suppressing Voice Capture

IPFX for Lotus Notes

Suppressing Voice Capture

PBX Dependent Feature! Available on Director PBX

Note: Voice capture suppression is only available if specifically enabled by your organisation. Check with your Administrator whether you can use voice capture suppression.

About voice capture

At any time, your calls may be recorded by the IPFX system: either continuously as part of your organisation's standard policy, or on ad hoc basis by a supervisor.

However, under certain circumstances — for example, for legal reasons — you may wish to prevent a call from being recorded. IPFX calls this ability voice capture suppression.

To prevent a call from being recorded

  1. Contact your organisation's IPFX Administrator to obtain the voice capture suppression code.
  2. During the call, enter the voice capture suppression code using the keypad on your phone. Don't spend too long entering the code: you only have limited amount time to complete the sequence after pressing the first key (usually 2 seconds, but check with your Administrator).

Notes:

  • Voice Capture suppression may be initiated by either party in a call.
  • Voice Capture Suppression can only prevent calls from being recorded by the IPFX System. It cannot prevent calls from being recorded by external parties to a phone call.
  • On a call where an internal extension has dialled your direct dial number (as opposed to your extension number), Voice Capture suppression will only prevent the call from being recorded on your own extension. Both sides of the conversation may still be recorded from the other extension.