Activating the Popup Call Screen

IPFX for Lotus Notes

Activating the Popup Call Screen

Activating the IPFX for Lotus Notes Popup Call Screen allows users to see Caller Identification and also use the Wrapup feature in a Call and Contact Centre environment.

To activate the Popup Call Screen

  1. Select the CTI Options tab in the top toolbar of your email client.
  2. The IPFX for Lotus Notes Options Screen will appear.
  3. Tick the checkbox beside the Popup Call Screen to enable it.
  4. Click OK.

A Pop Screen will display advising you to restart Lotus Notes for changes to take effect.

The Popup screen will now be minimized in your System Tray in the bottom right hand corner of your screen (as your location icon).

Whenever you receive a call, the Popup Call screen will display.

The call displays as a ringing phone (i.e. a red phone) and, when answered, the icon will turn yellow and show 'off hook'.

Information displayed here allows you to see the Caller ID, Status of the Call and the duration of the current status. 

Note: Caller ID is only shown if enabled on your system. If not, 'Unknown Caller' will be displayed.  A name will be displayed if the Caller ID matches an entry that is in your Personal/Company Contacts or is an internal caller.

In This Section

Callers in Voicemail

Open a Popup screen

See Also

Popup Screen

Alerts

How to replace a Call Screen with a Call Alert

How to resize your Popup Screen