documentation.HELP! DS ControlPoint Documentation

Troubleshooting the Systems

DS ControlPoint

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Operation : Troubleshooting the Systems

Troubleshooting the Systems
DS ControlPoint provides you with a diagnostics tool to search for network or software service issues and to reestablish network connections.
1. Right-click a system that has lost connection to the network, or highlight the system and then click the Diagnostics icon. The Diagnostics tab appears (refer to Figure 16). Both the Connected icon and the Status icon appear gray.
2. Click the Attempt Repair button. When the connection to the server is established, the Attempt Repair button changes to Repaired and the Status icon turns green.
3. Click the Connect icon or double-click the server. The Connected icon turns green and the network connection is reestablished.
4. Click the Close button to close the Diagnostics tab.
Figure 16.  Diagnostics Tab
Related topic:
•
Manage Systems
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Table of contents

  • DS ControlPoint Overview
  • Operation
    • Setup
      • Application Settings
    • Manage Systems
      • System List
    • Connecting to a System
    • Adding Custom Fields
    • Updating Your Password
    • Filtering the Systems
      • Hiding the System List
      • Showing the System List
    • Troubleshooting the Systems
    • Working with Tours
      • Create a New Tour
      • Run and Pause a Tour
    • Alarm Popup
      • Playing Back Current Alarms
      • Configuring the Alarm Page Settings
      • Enabling Beep On Alarm
    • Digital Sentry Reports
    • Updating DS ControlPoint Software
    • Configuring Analog Outputs
  • Live
    • Full Screen
    • Quick Review
    • Manual Record
    • Snapshot
    • Camera Groups
    • Printing Images from Video Panes
    • Video Pane Borders
    • Removing Video from a Window
    • Manage OSD Settings
    • Image Adjustments
    • Enable On-Screen Pan/Tilt/Zoom
    • Enable Digital Zoom
    • PTZ Controls
    • Alarm Page
    • Pause Notification
  • Search
    • Live and Playback Video Search
      • Non-DS Camera Search
      • DS Camera Search
      • Authenticate Samples
      • Filter Samples
    • Alarm Search
    • Advanced Search (DS DataPoint)
    • Export
      • Exporting to a Non-CD/DVD Location
      • Exporting to a CD/DVD
      • Export a Single Image
  • PTZ Cameras
    • Enable and Disable PTZ
    • PTZ Controls
      • Camera Lens
      • Pan/Tilt Movement and Speed
      • Camera Presets
      • Pattern
      • Auxiliary
    • Preset Favorites
  • Appendixes
    • Appendix A: DS ControlPoint Feature Set for DS and DX Series Products
    • Appendix B: Using a KBD300A Keyboard with DS ControlPoint
      • Installing the KBD300A Keyboard
        • Setup Option 1: RS-422 Connections
        • Setup Option 2: Using the USB Adapter
      • Controlling DS ControlPoint with the KBD300A
      • KBD300A Operating Functions
    • Appendix C: Using a KBD5000 Keyboard with DS ControlPoint
      • Installing the KBD5000
      • Controlling DS ControlPoint with the KBD5000
      • KBD5000 Features
      • KBD500 Operating Functions

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