Exchange: Documents not being delivered to Agents after Accepting

Exchange: Documents not being delivered to Agents after Accepting

If an Agent is Accepting documents but the documents are not being delivered and remaining in the Queue you should:

1. Ensure that the Agent Extension has a valid e-mail address.
2. Ensure the Agent is configured to accept e-mail items.
3. If the Agent Extension has a valid e-mail address, inspect the ExchInt log for errors relating to the mailbox. There is most likely a permissions problem. Review the User Account that is running IPFX Document Queuing.

See Also

Troubleshooting

Log files

Exchange: Documents not being Queued

Exchange: Documents not being removed from Publicized Folder after delivered to Agent

Exchange: ExchInt Log file reports "Error -2147217895 Object or data matching the name, range, or selection criteria was not found within the scope of this operation. opening Mailbox"

Exchange: ExchInt Log file reports "Method '~' of object '~' failed opening Mailbox"

Exchange: Log file reports "Error #5, deleting file"

Out-of-Office Assistant not being set