To ensure that the program is running
Inspect your CTServer application either directly on the CTServer machine or via the Configuration screen of an IPFX client application (Configuration, Tools/Other, Application Control, View Server Details).
Here, we see that IPFX Document Queuing instance 1 is running on mail server AKLSBS2003:
There are three possible statuses that may appear in the Status column:
Closed |
The IPFX Document Queuing Module is not running. |
Running |
The IPFX Document Queuing Module is running. |
Paused |
The IPFX Document Queuing Module has been paused. |
If the program is not running (that is, the Status is "Closed"):
- If you have chosen to run the IPFX Document Queuing Module as a Windows Service, ensure that the Service has been started on the mail server.
- If you have chosen not to run the IPFX Document Queuing Module as a Windows Service, launch the application on the mail server by clicking Start, Programs, IPFX, IPFX Document Queuing.