Reporting
There are no reports specifically about IPFX Document Queuing but any of the IPFX Reports that support the Item Type parameter can be filtered to only show routed documents.
Those reports are:
Report Group |
Report |
Agent Teams |
All reports |
Calls |
Call Pullback Report |
|
Callback Activity Report |
|
Incoming Calls Report |
|
Queue Call Type by Extension Report |
|
Queue Call Type by Extension Summary |
|
Total Call Activity |
Extensions |
Queue by Extension Report |
Performance |
All reports |
Queue Groups |
Queue Group Summary - Overall Queue Summary |
|
Queue Group Summary - Queue Summary |
|
Queue Group Summary - Queue Summary by Day |
Queues |
All reports |
Wrapup Codes |
All reports |