What is Document Routing?
A Document is either an e-mail or fax that has been received by a mail account on either a Microsoft Exchange or Lotus Notes mail server.
IPFX Document Routing allows Documents to be routed to Queues as a form of multimedia, along with normal phone call delivery to agents. Fax documents may additionally be routed directly to an e-mail address or to the e-mail address associated with a particular Extension.
For example: an organization will have an account set up on their Exchange or Lotus Notes Server to which all their support e-mails are sent by their customers. These e-mails can be automatically routed to a Queue where agents signed into that Queue can take them, in the same way they take a phone call.
