Log files
The log files created by IPFX Document Queuing Module vary depending on the mail server type. The log files are written to a location that can be specified in the IPFX Document Queuing Module Configuration either Microsoft Exchange or Lotus Domino.
Microsoft Exchange
In an Exchange environment there are 3 components of the Document Queuing Module that log to 3 different files.
The components are:
- Main, which manages the information received from the other two components and enables them to communicate to each other,
- Link, which provides the link between the Main component and the CT Server(s) to enable queuing of documents/retrieval of extension data etc., and
- ExchInt, which provides the link between the Main component and the Exchange Server mailstores.
ExchInt will detect the existence/remove of a document in the published folders and advise Main. Main will pass the document details to the Link which will decide whether/where the document should be queued and manage that process.
Link will advise Main when a document has been accepted by an Agent. Main will pass the document details to ExchInt which will remove the document from the published folder.
The log files generated are:
IPFX Director Softphone_PSMailSvrEx.log |
Main log. Overall status of the application. |
IPFX Director Softphone_PSMailSvrLink.log |
Link log. Communications with CTServer, data received, queuing information. |
IPFX Director Softphone_PSExchInt.log |
ExchInt log. Details of interactions with Exchange server; can reveal whether mailboxes can be accessed (that is, errors may appear if NT permissions are incorrect); logs details of Out-of-Office Assistant synchronization; indicates what documents have been moved from publicized folders to private mailboxes. |
Note IPFX Director Softphone represents the date stamp which is normally YYMMDD
Lotus Domino
In a Lotus environment there are 2 components of the Document Queuing Module that log to 2 different files.
The components are:
- Main, which detects documents in the publicized folders, and
- Link, which provides the link between the Main component and the CT Server(s) to enable queuing of documents/retrieval of extension data etc.
Main will pass the document details to the Link which will decide whether/where the document should be queued and manage that process.
Link will advise Main when a document has been accepted by an Agent. Main will route the document to the appropriate Agent and remove the document from the published folder.
The log files generated are:
IPFX Director Softphone_PSMailSvrLt.log |
Main log. Overall status of the application. |
IPFX Director Softphone_PSMailSvrLink.log |
Link log. Communications with CTServer, data received, queuing information. |
Note: IPFX Director Softphone represents the date stamp which is normally YYMMDD