Frequently Asked Questions (FAQs)

QuickFile for Outlook

Frequently Asked Questions (FAQ)

If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base .

The following are the main questions asked by QuickFile users. Please e-mail us at [email protected] if your question is not answered below.

Compatibility Installation and Registration License Enquiries General Questions
Compatibility

What versions of Windows does QuickFile work with?
QuickFile is fully compatible with Windows XP ,Windows Vista, Windows 7 and Windows 8.

What versions of Outlook does this software work with?
QuickFile can be used with Microsoft® Outlook ® 2007, 2010 and 2013.

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Installation and Registration

How can I get an executable copy of QuickFile to install on my computer?

Click on the link below to download QuickFile:

http://www.standss.com/quickfile/download.htm

How can I register  QuickFile on my computer?
Click on this link to get detailed instructions on how to register QuickFile on your PC.

I get an error message saying “Registration Unsuccessful” while activating QuickFile?
This error normally occurs if you are either:

     1. Entering your unlock code or name incorrectly or
     2. Have installed the wrong software.

Click here for detailed instructions to solve this problem.

I get an error message “The unlock code has already been activated on another computer.” while activating QuickFile?
Each license of QuickFile can be used on one computer only. If you are installing the software on the same computer and this message appears, please contact our support team with details.

If you wish to transfer your license from one computer to another (e.g. you have purchased a new computer), click here for instructions on transferring licenses between computers.



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License Enquiries

I have misplaced my unlock code. How can I retrieve my registration information?
Click here and follow the instructions on the page to retrieve your unlock code.

How do I transfer my license from one computer to another?
To transfer a license from one computer to another, you need to deactivate it on the first computer before it can be activated on the second.

To deactivate please follow the steps below:

   - From MS Outlook, select Tools  menu - Standss
   - Choose QuickFile
   - Click About QuickFile
   - Click the Deactivate button to deactivate.

You will now be able to install the software on another computer and activate it again.

I need to reformat my computer. Will my unlock code still work after reformatting.
Please deactivate your software first before formatting your computer. This will enable you to install and activate again after formatting.

To deactivate please follow the steps below:

   - From MS Outlook, select the Tools menu - Standss
   - Choose QuickFile
   - Click About QuickFile
   - Click the Deactivate button to deactivate.



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General Questions

When I enter the name and the unlock code QuickFile tells me Registration Unsuccessful. What do I do?
This may be due to one of the following reasons:
  1. Incorrect name and/or unlock code
    Make sure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters. Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters.
  2. You are using Pocket PC/Palm device and /or Outlook is open
    Before installing QuickFile make sure that you unplug any Pocket PC/Palm device if you are using one. Also ensure that Outlook is closed. To do this, do   the following:

    (If you are using a Pocket PC) Disconnect your Pocket PC from your computer.
    Restart your computer.
    If you are not using a Pocket PC, press CTRL-ALT-DEL and click Task Manager.
    Click Processes tab and make sure that Outlook.EXE is not running.
  3. When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

I cannot see QuickFile when I launch Outlook?
QuickFile may be disabled by Outlook. To re-enable QuickFile:
  1. Start Outlook
  2. Select Help - About Microsoft Office Outlook
  3. Click Disabled Items button
  4. Select QuickFile for Outlook
  5. Click Enable

If the above does not solve your problem, Check to see that QuickFile is installed properly.

  1. Start Outlook
  2. Click Tools - Options
  3. Click Other tab
  4. Click on the Advanced Options button
  5. Click on Com-Addins... button
  6. Verify that QuickFile is on the list, and it should be ticked.
  7. If QuickFile is not ticked, then do so.

If your problem is unsolved try reinstalling QuickFile for Outlook

I am not able to use QuickFile as a non-admin user?
To use QuickFile as a non-admin user follow the steps below:
  1. Login as the non-admin user.
  2. Go to "C:\Program Files\Standss\QuickFile for Outlook" folder
  3. Double click on "QuickFileVB.reg" file
  4. Click Yes
  5. Click OK

    This should allow a non-admin user to use QuickFile.

Do keyboard shortcuts work for filing e-mails?
Keyboard shortcuts can be used to file an e-mail using QuickFile as below:

Outlook 2007 and below:
  1. Click "More Actions", on the QuickFile toolbar.
  2. Click on "Settings"
  3. A settings screen will appear for QuickFile, goto the "Keyboard Shortcuts" tab and add your personal shortcuts.
  4. You can use these shortcuts to file, find and even open the QuickFile Screen.

Outlook 2010/2013:

  1. Click "More Actions",on the ribbon under the Home tab in the QuickFile Section
  2. Click on "Settings"
  3. A settings screen will appear for QuickFile, goto the "Keyboard Shortcuts" tab and add your personal shortcuts.
  4. You can use these shortcuts to file, find and even open the QuickFile Screen.

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If you do not find the answer to your questions on this page, you may find more information in our Knowledge Base .