Sending quarantined files to Trend Micro
If the file cannot be cleaned even after using the latest pattern files and scan engines, you can send it to Trend Micro for further analysis. The infected file is automatically routed to the Trend Micro virus expert on duty. Because we have offices around the world, virus experts are on duty around the clock. If it's night time in the United States, for example, the file is routed to our virus analysis lab in Asia.
To send a quarantined file to Trend Micro:
On the PC-cillin window, click the Standard tab. The Standard mode menu appears.
On the Standard mode menu, click the Quarantine link. The Quarantine screen appears.
In the Quarantine List, select the file you want to sent to Trend Micro.
Click Send to Trend. A message box appears.
Click OK. The quarantined file is sent to Trend Micro for analysis.
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