Contacting Technical Support

Trend Micro PC-cillin

Contacting Technical Support

Trend Micro provides technical support, virus pattern downloads, and program updates for one year to all registered users, after which you must purchase renewal maintenance.

Send an email to our highly trained technical support staff or visit our Web site to receive technical support.

Trend Micro Technical Support

Email: [email protected]

URL: www.antivirus.com

To speed up your problem resolution, when you contact our staff please provide as much of the following information as you can:

  • Product serial number

  • PC-cillin program, scan engine, pattern file, version number

  • OS name and version

  • Internet connection type

  • Exact text of any error message given

  • Steps to reproduce the problem

See also:

Before Contacting Technical Support

Visiting the Trend Micro User's page

Visiting the Technical Support Web site