Contacting Technical Support
Trend Micro provides technical support, virus pattern downloads, and program updates for one year to all registered users, after which you must purchase renewal maintenance.
Send an email to our highly trained technical support staff or visit our Web site to receive technical support.
Trend Micro Technical Support
Email: [email protected]
URL: www.antivirus.com
To speed up your problem resolution, when you contact our staff please provide as much of the following information as you can:
Product serial number
PC-cillin program, scan engine, pattern file, version number
OS name and version
Internet connection type
Exact text of any error message given
Steps to reproduce the problem
See also:
Before Contacting Technical Support