After detecting "MBX" file, can't open received email

Trend Micro PC-cillin

After detecting "MBX" file, can't open received email

PC-cillin with VSAPI 5.400 (or above) can scan "MBX" files (files used by Outlook Express 4.x for mailbox files). Outlook Express 4.x combines multiple mails in one "MBX" file. The VSAPI 5.400 scan engine can scan this "MBX" file and check for viruses. If a virus is detected, PC-cillin can detect the virus but cannot clean the file.

The default setting for a file that cannot be cleaned is "quarantine". Therefore, the "MBX" file will be moved to the Quarantine folder and you cannot access incoming emails. If the "MBX" file is quarantined please restore the quarantined file to original directory to access your email.

Note: Don't delete an "MBX" file. If you delete it, you will lose not only infected email but also all email. Please delete infected email using your email reader. Check the infected file name and then search for the each email's attached file name, and delete the file manually.