About Microsoft technical resources
If you have a question about a Microsoft Office program, first ask the Office Assistant and then look in Discovering Microsoft Office XP or the Readme file that comes with the program. If you don't find what you need, you can get information from the technical resources in the following list:
When you click Office on the Web on the Help menu, you'll be connected to the Microsoft Office Web site while you work in an Office program. From the Microsoft Office Web site, you can get answers to the most frequently asked questions about Office. You can also get up-to-date tips, templates, clip art, and updated Help files.
Microsoft TechNet The comprehensive information resource for evaluating, implementing, and supporting Microsoft business products. A TechNet subscription delivers the knowledge of the entire Microsoft product support division directly to you every month on CD-ROM. TechNet provides fast, in-depth answers to questions about programs, network management, system implementation, database administration, drivers and patches, technology directions, and product evaluation. More than 250,000 pages of detailed, technical information help you get more done in less time. To subscribe to Microsoft TechNet in the United States and Canada, call (800) 344-2121.
Microsoft Developer Network (MSDN) CD-ROM Library The comprehensive source of programming information and toolkits for those who write programs for Microsoft Windows 98 and Microsoft Windows 2000 operating systems, and for those who use Microsoft products for development purposes. Members with an MSDN annual subscription are kept up-to-date through regular deliveries of information, a newsletter, and other information sources. To subscribe to the Microsoft Developer Network in the United States and Canada, call (800) 759-5474.
Both numbers are toll-free in the United States and Canada. Outside the United States and Canada, contact your local Microsoft subsidiary for information.
The Microsoft Knowledge Base (KB) is the primary source of product information for Microsoft support engineers and customers. This comprehensive collection of articles — updated daily — contains detailed how-to information, answers to technical support questions, information about known issues, and ways Microsoft has addressed those issues. Use text and keyword queries to access information in the KB.
The KB is available on Microsoft TechNet and Microsoft Developer Network CD-ROMs.
The Microsoft Software Library (MSL) is a collection of free, binary (non-text) files located on the Web for all Microsoft products. For example, the MSL contains device drivers, utilities, Help files, and technical articles.
The MSL is also available on Microsoft TechNet and Microsoft Developer Network CD-ROMs.
Microsoft Press offers the training and support materials you need to help you get more from Microsoft Office, Microsoft Windows 98, and Microsoft Windows 2000.
Whether you're a beginning user, an advanced user, a support professional, or a software developer, Microsoft Press has what you're looking for — from quick-and-easy handbooks and self-paced training guides to desktop references, technical resources, and programming titles.
To locate your nearest source for Microsoft Press products worldwide, visit the Microsoft Press Web site or contact your local Microsoft office. In the United States, call (800) MS-PRESS. In Canada, call (800) 667-1115.
Note The hyperlinks in this topic go to the Web. You can switch back to Help at any time.