Right-Click Menu Options
Right clicking on your new monitor group name will bring up a list of options with the name of your group at the top.
- Add Extension: Brings up the Add Extension side panel where desired extension can be selected and added to the group. (See "Adding an Extension or Queue").
- Add Queue: Brings up the Add Queue side panel where any existing queues can be selected and added to the group. (See "Adding an Extension or Queue").
- Record All: Clicking this option will set all of the extensions or queues in your group to Record status. Please note that only 10 calls at a time can be recorded to your hard drive.
- Save Group: Allows you to save any changes you have made to the current group.
- Save Group As: Saves a copy of the group profile under another profile name. You will be prompted to select a name for this new group when you click this option.
- Remove Group: Removes the selected group from your list of available groups.
- Rename Group: Presents you with a dialogue box where the new name of the group can be entered.
To add a new extension, simply select the Add Extension option...