Locations and default return times

IPFX Live Desktop

Break Codes: declaring a specific type of break
On some systems, you may be able to set your location to a specific type of break using the On a Break location button. For example, you may be able to set your location to a lunch break, or a coffee break. The On a Break location may even be used to indicate other absences from your desk: you might be attending a fax machine, or collecting company mail from the post office. These specific types of break are called break codes.

You can tell whether break codes are available on your system by examining the On a Break icon in your Location screen. If your On a Break icon has a drop-down menu arrow on the right side of the icon, then your system supports break codes.

If you do not see a drop-down arrow on your button, then break codes have not been enabled for your system.

To set your location using a break code, click the arrow beside the On a Break button and select your break code from the drop-down menu:

Screenshot Template

Note: Your IPFX Administrator can add and edit break codes.

Location

Default return time

Queue (Yellow phone)

Note: The Queue location is only available if the Call and Contact Centre module has been purchased.

N/A. You will generally remain logged into your queue until you manually set yourself to a different location.

Office (White phone)

N/A. Office is the default location: you are at your desk. Your location will remain in the "Office" state until you manually set yourself to a different location.

However, the system will assume that you have left your desk or are otherwise occupied if you do not use your keyboard or mouse for a while - 5 minutes by default.

While the system believes that you are away from your desk, people viewing your location information will see a small clock superimposed over the white phone icon.

Moving your mouse or using your keyboard will immediately return your location to the normal Office status.