IPFX Phone Control Toolbar

IPFX Live Desktop

IPFX Phone Control Toolbar

Move your mouse to the top middle of your screen. The IPFX Phone Control Toolbar will appear:

This Feature

 

Does This

Location

 

Gives you complete control over how your calls are handled in different situations and informs callers and staff where you are and when you expect to return. More...

Voicemail

 

Enables you to listen, reply, delete or save the voicemail messages without having to pick up your phone (depending on your phone type). You can tell at a glance whether you have new voicemail messages by the colour of the Voicemail icon on the toolbar. More...

Send

 

Allows you to record and send a message to as many internal mailboxes as you require simultaneously. This also enables simultaneous send to SMS and Email. More...

Directory

 

Shows all the internal extensions you can view, call, transfer to or hangup from. Also provides a view for Company Directory. More...

Queues

 

A queue is an extension on the PABX, which directs incoming calls to the queue agents in a Call and Contact Centre environment. More...

Dial

 

Gives you the ability to control your telephone from your PC. For headset users, this is a convenient way of handling your phone calls without taking your eyes from your screen. More...

Work Time

 

Allows an agent in a Call and Contact Centre to schedule some time after hanging up to complete the call's requirements or documentation, before receiving another queue call. More...

Contact

 

Allows you to create contacts to provide onscreen caller identification, quick key calling and general information. More...

Record

 

Allows you to record a current conversation and save it for future reference or use. More...

Reports

 

Provides comprehensive and flexible reporting on all telephony and IPFX Contact Centre activities. IPFX Call Centre Express Reports are also available. More...

Options

 

Allows you to change user settings [you must right-click on the Toolbar to make the button visible]. More...

In This Section

Using locations

Voicemail

Send a message

Directory

Queues

Dial

Work Time

Contact

Record

Reports

Options

See Also

How to Use

IPFX Telephony Group Shortcuts

Main Window

System Tray