Troubleshooting steps:

Ensure that:

• Your device is plugged in

• Your device is turned on

• The cable between your computer and your device is properly connected

• The cable's driver is properly installed

• The COM Port has not been opened by another application

• The COM Port settings are properly set

• The COM Port's status is set to Enabled

• "Auto Scan" option is selected

• The device is responding to SYS_PING command sent by Z-Tool

Troubleshooting steps:

Usually it takes Z-Tool about 5-20 seconds to start up.  If your startup time is significantly longer than this, then you may want to try the followings:

• Under Settings -> Serial Devices, highlight and disable all COM ports that are not used.

• If you are not using socket connection, make sure "Scan all socket connections", under Socket Devices tab, is unchecked.

• Close other running applications.

Troubleshooting steps:

You may have a virtual Bluetooth COM Port or simply a bad COM Port.  Try disabling all the unused COM Ports in Device Manager:

• Right click on  My Computer -> Properties -> Hardware -> Device Manager.

• Expand "Ports (COM & LPT)"

• Disable all the unused COM Ports.

In addition, you can also try removing unused COM Ports in the registry:

• Start -> Run

• Type "regedit" and hit OK

• Browse to HKEY_LOCAL_MACHINE -> HARDWARE -> DEVICEMAP -> SERIALCOMM

• Remove all the COM Ports that are not listed in your Device Manager (make sure you have a backup of your registry first)

Troubleshooting steps:

Ensure that:

• The device is responding to SYS_PING command

• The Capabilities field in the SYS_PING_RESPONSE message contains all the expected groups

Troubleshooting steps:

Ensure that:

• Expected parameters are listed in TI.MasterKeyListDev.xml or TI.MasterKeyListNwk.xml

• The device is responding to NV Read commands for all parameters

• All NV Read responses have SUCCESS Status

Troubleshooting steps:

Ensure that:

• Folder list under Settings -> Scripts -> Script Folders are up to date

• The folders that contain your scripts are added to Script Folders list

• Your scripts have the extension ".zjs"

Troubleshooting steps:

Upon startup, Script Window tries to search for all script files (files with extension .zjs) in user's specified Script Folders.  All subfolders are also searched.  Ensure that:

• Folder list under Settings -> Scripts -> Script Folders are up to date

• All unnecessary subfolders are deleted

Troubleshooting steps:

Contact TI LPW for more information on Z-Architect.  Use the contact information on Technical Support page.