Troubleshooting Table
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Table 5: Common Problems and Solutions
| Problem | Path to Solution |
|---|---|
| Cannot connect to reader |
• Verify the hostname, IP address or COM port is correct. See the hardware specific guide for more details on setting up a connection. • For the M6 and Astra-EX the reader control communicate uses the LLRP interface which uses network port 5084. Verify 5084 is not being blocked by the network firewall. |
| Reader is not reading tags |
• Verify known good Gen2 tags are near the reader antenna. • Try modifying the Performance Tuning Options to force tags to respond more frequently. • Check antenna cables on reader • Increase the Read Power setting in Performance Tuning Options |
| Reader error LED stays on | Following Collecting Diagnostic Data for ThingMagic Support and send to support. |
| Read “Performance” is slow |
Performance, as it relates to tag reading, is very usecase dependent. Typically, it comes down to whether you are trying to read lots of tags once or a few tags repeatedly. If the reader settings aren?t correct for your usecase the performance will appear poor. • Use the Performance Tuning Options to modify the settings for your usecase. • See the MercuryAPI Programmer’s Guide | Performance Tuning section for details about Gen2 settings and try using the Advanced Performance Tuning options directly. |
| Errors after a Firmware Upgrade |
• If the upgrade was of the M6 from v4.7 to a newer version make sure to read the Release Notes of the newer version. There are special steps that must be taken to make that upgrade. • Try reinstalling the firmware and restarting URA. |